Various intermittent BSODs Win 10 (1903)

damiann00 · 19 Oct 2019

Hello,

I built a PC for my sister a few months ago and around a month in she started having various BSODs. I believe they started while Windows was trying to automatically update to 1903 from 1809 but I can't recall. Anyways, I currently have her PC to run some tests and figure out what the problem is.

I was getting some errors in memtest86 test 10 (bit fade) with 2 dimms installed but none with 1 dimm, so with 1 dimm installed I flashed the BIOS to a newer version. I proceeded to run many memtest86's with both ram dimms installed with no errors. Had a BSOD hours later while PC was idle.

TLDR: Various BSODs. Was getting some memtest86 bit fade errors until I flashed BIOS to a newer version. No more errors but just got a BSOD an hour ago.

Logs: Attachment 251836

Some help would be much appreciated.

Thanks

zbook · 19 Oct 2019

Hi damiann00,

Welcome to TF BSOD forum.

1) Upgrade the BIOS: 2 > 3.6
ASRock > B450M Pro4

2) Uninstall Norton / Symantec using the applicable uninstall tool

3) Make sure Windows defender is on

4) Norton / Symantec can be reinstalled after one week of computer stability (no BSOD or unexpected shutdowns / restarts)

5) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 10

6) Open administrative command prompt and type or copy and paste:
7) sfc /scannow
8) dism /online /cleanup-image /scanhealth
9) dism /online /cleanup-image /restorehealth
10) sfc /scannow
11) chkdsk /scan
12) wmic recoveros set autoreboot = false
13) wmic recoveros set DebugInfoType = 7
14) bcdedit /enum {badmemory}

15) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

16) Make sure that there is no over clocking while troubleshooting.

17) For any BSOD after completing the above steps:

For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

18) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

damiann00 · 20 Oct 2019

Thanks zbook.

I ended up updating the BIOS to 3.5 as Asrock warns against 3.6 for Raven-ridge CPUs. I hope that's ok.

While running the command prompt commands in sequence the computer would reset itself (not even a BSOD, just straight reset) during /restorehealth. So on the 3rd attempt I went straight from step 9) Restorehealth and it was able to complete followed by the remaining steps you listed. Note: the 7) sfc scan and 8) /scanhealth both worked fine with no errors found but obviously won't show up in this log because of the crashes.

Here is the log:

Code:

Microsoft Windows [Version 10.0.18362.418]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18362.418

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scan
The type of the file system is NTFS.

Stage 1: Examining basic file system structure ...
  596736 file records processed.
File verification completed.
  6468 large file records processed.
  0 bad file records processed.

Stage 2: Examining file name linkage ...
  827 reparse records processed.
  715132 index entries processed.
Index verification completed.
  0 unindexed files scanned.
  0 unindexed files recovered to lost and found.
  827 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
  59199 data files processed.
CHKDSK is verifying Usn Journal...
  38225536 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

 487287468 KB total disk space.
 242180268 KB in 280149 files.
    166300 KB in 59200 indexes.
         0 KB in bad sectors.
    722268 KB in use by the system.
     65536 KB occupied by the log file.
 244218632 KB available on disk.

      4096 bytes in each allocation unit.
 121821867 total allocation units on disk.
  61054658 allocation units available on disk.

C:\WINDOWS\system32>wmic recoveros set autoreboot = false
Updating property(s) of '\\DESKTOP-OKAKF6C\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk1\\Partition2"'
Property(s) update successful.

C:\WINDOWS\system32>wmic recoveros set DebugInfoType = 7
Updating property(s) of '\\DESKTOP-OKAKF6C\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\WINDOWS|\\Device\\Harddisk1\\Partition2"'
Property(s) update successful.

C:\WINDOWS\system32>bcdedit /enum {badmemory}

RAM Defects
-----------
identifier              {badmemory}

C:\WINDOWS\system32>

FreeBooter · 20 Oct 2019

• Update all installed applications
• Uninstall currently installed device drivers and then install latest version of the devices drivers.
• Install all of the Windows important updates.
• If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't know what it is you probably are not overclocking.
• Use SpeedFan to monitor temperatures in computers, overheating can cause BSOD.
• Use Memtest86+ disc to check system memory's (RAM's) for errors.
• Use CrystalDiskInfo to check SMART health report of the hard disk drive (HDD).
• Use Prime95 to stress test your CPU
• Use 3DMark to stress test your GPU

Click the url links for the website to follow instructions on how to do hardware diagnostics:
- Diagnostics
- Hardware Diagnostics
- Hardware Stripdown Troubleshooting

damiann00 · 20 Oct 2019

zbook said:

For any BSOD:

a) run the V2 log collector to collect new log files

b) open file explorer> this PC > C: > in the right upper corner search for: C:\Windows\memory.dmp
> if the file size is < 1.5 GB then zip > post a separate share link into the thread using one drive, drop box, or google drive

18) Update the specs in the "My Computer" section:

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

Hey zbook,

The computer is now starting to BSOD again and black screen (first time seeing those).

2 BSOD's which stuck at 100% and 3 black screens after that. All had to be hard reset.

The stuck BSODs were:

Critical Process Died
Unexpected_kernal_mode_trap (wk32kfull.sys)

Here are the logs:

Attachment 251937
Memory.dmp : MEMORY-damiann002.zip - Google Drive
(memory.dmp Zip pass is: zbook191 )

No other peripherals attached while these were happening besides mouse and keyboard listed in my spec.

Thanks again for your help.

zbook · 20 Oct 2019

The bugchecks in the logs displayed:

9F
13A
1A
3B
7F
CE
EF
FC

Multiple different types of bughecks and many bugchecks without misbehaving drivers are typical of an underlying hardware problem.
The memory dump was not able to be opened.
The memory dumps need to be collected immediately after the BSOD as Windows will overwrite them.
The free space is large and overwriting can be modified if needed.

For hardware these components can be tested with software: RAM, CPU, GPU, and Drive.
The motherboard does not have a software test.
Many times software testing produces false negatives (can't detect the malfunctioning hardware).
In these cases swaps or replacements are needed to rule in or rule out malfunctioning hardware.

Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
Speccy - Free Download - Piriform: Speccy - System Information - Free
Download Speccy | Find your computer specs, free!
Download Speccy | Find your computer specs, free!
HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
HWMONITOR | Softwares | CPUID
SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
SpeedFan - Access temperature sensor in your computer

For all steps / tests please post images into the thread.
If there are any problems posting images please use share links (one drive, drop box, or google drive)

Take Screenshot in Windows 10

How to Upload and Post Screenshots and Files at Ten Forums

Run Memtest86 version 8.2 (or newer version if available) for four passes.
Repeat the test so that eight passes are performed.
MemTest86 - Official Site of the x86 Memory Testing Tool
Use a camera or smart phone camera to take pictures and post images into the thread.
In case there are any problems uploading images use share links (one drive, drop box, or google drive)
Memtest86 has a feature to produce a text report.
Please post this in addition to the images.
Testing can be performed overnight.

Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan

Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

Create a new restore point:

Create System Restore Point in Windows 10

Create a backup image using Macrium and save the image to another disk drive or to the cloud:

https://www.macrium.com/
Backup and Restore with Macrium Reflect