Freeze on Windows log in, followed by a shut down.

CaptainCrow · 30 Sep 2019

Hello, recently I upgraded my computer. Basically everything but the ssd and gpu were replaced. Sometimes when I boot it up it and try to login, it will freeze on the login screen and will randomly turn it self off. I then have to manually power it up again. I have tried reseating the RAM and making sure all of the cables are plugged into the motherboard properly. I was hoping someone could go through the event logs and see what the issue is.

Here are the logs: Attachment 249519
I believe I did it right, but if I didn't let me know.

Thanks.

jdc1 · 01 Oct 2019

Have you reinstalled Windows? No need to do it quite yet tho' - we'll see what the other stuff shows us....

First step is to double check ALL connections.
Ensure that they are clean, free of lint/dust, and are firmly connected.
To do this you have to disconnect, check, and then firmly reconnect EVERY connection.
This includes the video card and any other installed devices.
If that's what you've already done, please ignore this.

No memory dumps in the uploaded reports, but plenty of STOP 0x141 errors in the Error Report folder.
STOP 0x141 is VIDEO_ENGINE_TIMEOUT_DETECTED

As there are also large numbers of "Live Kernel Events" in the MSINFO32 report, and as the board has integrated graphics, please:
- uninstall the nVidia graphics drivers
- remove the nVidia graphics card (using proper anti-static precautions
- test system using the integrated graphics.

LogMeIn Hamachi is disabled in Device Manager.
Drivers disabled in Device Manager are still loaded at boot and are resident in memory.
As such, please uninstall it while testing - it'll be easy to reinstall once we're done.

CaptainCrow · 01 Oct 2019

I didn't reinstall Windows, I basically just unplugged the SSD from the old motherboard and reinstalled it onto the new motherboard.
I double checked all the connections, the 24 pin for the motherboard, the 8+4 pin for the CPU power, and the 8+8 pin for the GPU. Also checked the SSD, and HDD powers and sata cables. I also reseated the GPU and the RAMand sprayed it with compressed air to make sure there was no dust.

I have a 3rd gen ryzen CPU which does not come with integrated graphics so when I unplugged the GPU the computer started, but wouldn't show anything on the screen. I don't believe my board has integrated graphics either: ASUS AMD AM4 ROG Strix X570-E Gaming ATX Motherboard with PCIe 4.0, WiFi 6, 2.5Gbps LAN, Dual M.2, SATA 6Gb/s, USB 3.2 Gen 2 - Newegg.com.

I uninstalled and reinstalled the latest driver from Nvidia. I have also uninstalled Hamachii.

I have rebooted it about 5 or 6 times in the process and have not run into the error yet. Unfortunately the error was happening pretty intermittently so I don't know if it's actually gone.

Also the freeze and the shut off happened at about 5:00 on 9/30, I forgot to mention that before.

jdc1 · 02 Oct 2019

As you don't have built in graphics (I'm not all that familiar w/Ryzen CPU's), the only other ways to test are:
- trying your GPU in another (known to be good) system
- trying another (known to be good) GPU in your system

If unable to do this, then you may want to start with these free hardware diagnostics (before resorting to GPU swapping):
1) Memtest86 (not 86+): MemTest86 - Official Site of the x86 Memory Testing Tool

2) SeaGate SeaTools for Windows (test ALL hard drives - HDD/SSD/USB/etc): How to use SeaTools for Windows | Seagate Support US

3) Intel Processor Diagnostic Tool: Download Intel(R) Processor Diagnostic Tool
Disregard if not using an Intel processor

4) Furmark stress test for GPU: FurMark > Downloads
Read the instructions carefully and watch your system when testing.
If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

5) OCCT: OCBASE / OCCT
Read the instructions carefully and watch your system when testing.
If it starts spitting out problems and you can't shut it down - simply turn the system off/unplug it from the wall

CaptainCrow · 19 Oct 2019

Hey sorry for the very late response, but here's an update.

So I ran MemTest and it didn't give back any errors. Same with SeaGate Tools checked all three harddrives and nothing was wrong. Since the last post I have also upgraded my graphics card and completely removed and reinstalled the graphics drivers so that kind of rules out the GPU.

I thought changing the GPU may have resolved the error, and for a while it wasn't happening. Unfortunately, it happened again today though so there goes that idea. It happened around 5:20 ish on 10/19/2019.

Here are the logs:Attachment 251825

Thanks in advance for your help.

zbook · 19 Oct 2019

The logs did not display any BSOD.
This forum is for BSOD.
These comments are in addition to jdc1's posts and I'll watch as he continues the troubleshooting.

Please post results for all steps/tests.

Take Screenshot in Windows 10

How to Upload and Post Screenshots and Files at Ten Forums

There were many WHEA corrected hardware errors.

All were related to Nvidia.

Code:

NVIDIA Corporation	10de	TU104 [GeForce RTX 2080]	1e87

For these if available (warranty) contact the computer/motherboard manufacturer or store for a Return Merchandise Authoriation (RMA)

Earlier the logs displayed: (last one on 9/23)

Code:

Display driver nvlddmkm stopped responding and has successfully recovered.

The kernel events indicate 141 which is related to GPU.

The AMD card does not appear to have integrated graphics.
Please confirm.

Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10

Run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
FurMark - GPU Stress Test
Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
a) Record the maximum temperature and post the maximum temperature into the thread.
b) Record the test duration and post the uninterrupted test duration into the thread.
c) Aim for testing 1 hour.
d) Use the Microsoft snipping tool to post images into the thread.
Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
Take Screenshot in Windows 10

See if you can find an alternative port to connect the GPU to the motherboard.

Code:

Event[4195]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2019-10-19T17:20:59.989
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-KF2FRHL
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x9:0x0:0x1
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_10DE&DEV_10F8&SUBSYS_21833842&REV_A1
Secondary Device Name:

Code:

Event[4186]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2019-10-19T17:20:34.670
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-KF2FRHL
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Legacy Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x9:0x0:0x0
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_10DE&DEV_1E87&SUBSYS_21833842&REV_A1
Secondary Device Name:

Code:

Event[3719]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2019-10-15T18:34:31.000
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-KF2FRHL
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x8:0x0:0x2
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_10DE&DEV_1AD8&SUBSYS_21833842&REV_A1
Secondary Device Name:

Code:

Event[2922]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2019-10-03T22:05:28.562
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: DESKTOP-KF2FRHL
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Endpoint
Error Source: Advanced Error Reporting (PCI Express)

Primary Bus:Device:Function: 0x8:0x0:0x1
Secondary Bus:Device:Function: 0x0:0x0:0x0
Primary Device Name:PCI\VEN_10DE&DEV_10F0&SUBSYS_62763842&REV_A1
Secondary Device Name:

Code:

Event[3974]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2019-10-17T17:13:23.773
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-KF2FRHL
  Description: 
Windows failed fast startup with error status 0xC00000D4.