Ok system service exception error blue screen

This is a new Blue screen error just happened yesterday.

zbook said:

In the "My Computer" section there is one computer displayed.
There is a second thread:
Ok system service exception error blue screen

Please explain.

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

This is a new Blue screen error just happened yesterday. I do have that info on my specs. In my thread those are 2 new logs from the dm log and the log collector.

zbook said:

In the "My Computer" section there is one computer displayed.
There is a second thread:
Ok system service exception error blue screen

Please explain.

System Specs - Fill in at Ten Forums
In the left corner below in your post you find 'My System Specs'.
After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
System Info - See Your System Specs - Windows 7 Help Forums

Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)

Multiple computer specs can be displayed.
Please update the "My Computer" section to display the specs for the second computer.

I don't have a second computer

zbook said:

Multiple computer specs can be displayed.
Please update the "My Computer" section to display the specs for the second computer.

If there is only one computer then please continue posting in the open thread.

I was just surfing the internet and all of a sudden I get the blue screen.

Attachment 234827

Could it mean my hard drive is getting bad. I did chkdsk scans the other day on all 3 of my drives and it found nothing.

Microsoft services

Microsoft services

Check S.M.A.R.T your hard drive with HD Tune or CrystalDiskInfo

Perform the following steps:

1) Open administrative command prompt and copy and paste:
chkdsk /r /v

This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot


2) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10

3) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


4) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

5) Uninstall Avast using the applicable uninstall tool:
Avast Uninstall Utility | Download aswClear for Avast Removal

6) Make sure Windows defender is on

7) Do not reinstall Avast during the troubleshooting.
Avast can be reinstalled after one week of computer stability (no BSOD or non-BSOD crashes)

8) Make a backup image using Macrium:
Macrium Software | Your Image is Everything

9) Save the backup image to another disk drive ( do not save to another partition on the same drive)

Code:

Event[4721]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-23T12:39:37.036
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DEBBIE-PC
  Description: 
A corruption was discovered in the file system structure on volume C:.

A corruption was found in a file system index structure.  The file reference number is 0x2460000000001fa.  The name of the file is "\ProgramData\Microsoft\Search\Data\Applications\Windows".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".


Event[4722]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-23T12:39:37.036
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DEBBIE-PC
  Description: 
A corruption was discovered in the file system structure on volume C:.

The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x119000000023271.  The name of the file is "\ProgramData\AVAST Software\Avast\log\Mail.log".

Ok I did my C drive and D drive with the seatools and HDtune. C drive won't do the benchmark.
Ran chkdsk on C and D drives repaired them. I forgot to mention that my D drive is about 10-15 years old, and yes it's been working good except for the last few months. I did ordered a SSD for that drive and will start using that.

My question what does this mean "A corruption was discovered in the file system structure on volume C:.A corruption was found in a file system index structure. The file reference number is 0x2460000000001fa. The name of the file is "\ProgramData\Microsoft\Search\Data\Applications\Windows". The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".

Also the other corrupt file is my virus program?
Microsoft services

Microsoft services

zbook said:

Perform the following steps:

1) Open administrative command prompt and copy and paste:
chkdsk /r /v

This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot


2) Use the information in this link to find the chkdsk report in the event viewer. Copy and paste into notepad > save to desktop > post into the thread using one drive or drop box share link:
Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
Read Chkdsk Log in Event Viewer in Windows 10

3) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


4) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows |
Seagate
How to use SeaTools for Windows | Seagate Support US

5) Uninstall Avast using the applicable uninstall tool:
Avast Uninstall Utility | Download aswClear for Avast Removal

6) Make sure Windows defender is on

7) Do not reinstall Avast during the troubleshooting.
Avast can be reinstalled after one week of computer stability (no BSOD or non-BSOD crashes)

8) Make a backup image using Macrium:
Macrium Software | Your Image is Everything

9) Save the backup image to another disk drive ( do not save to another partition on the same drive)

Code:

Event[4721]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-23T12:39:37.036
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DEBBIE-PC
  Description: 
A corruption was discovered in the file system structure on volume C:.

A corruption was found in a file system index structure.  The file reference number is 0x2460000000001fa.  The name of the file is "\ProgramData\Microsoft\Search\Data\Applications\Windows".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".


Event[4722]:
  Log Name: System
  Source: Ntfs
  Date: 2019-05-23T12:39:37.036
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DEBBIE-PC
  Description: 
A corruption was discovered in the file system structure on volume C:.

The Master File Table (MFT) contains a corrupted file record.  The file reference number is 0x119000000023271.  The name of the file is "\ProgramData\AVAST Software\Avast\log\Mail.log".

For C: there was some cleaning.
When available please post Sea Tools and chkdsk results for the second drive.

The drive file system can become corrupt.
Whatever files are located in that section are affected.
Ideally running chkdsk switches can fix the corruption.
If not then other options include formatting or deleting the partitions.