Light Blue Screen (BSOD) System Service Exception

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  1. Posts : 944
    Windows 10 Pro
       #1

    Light Blue Screen (BSOD) System Service Exception


    Most of the time when I shut down my PC, I get the following message:

    Stop Code: System Service Exception
    What failed: win32kfull.sys

    The screen says it's collecting information to send back to Microsoft. When it reaches 100%, I long press the power button and shut down my PC. Then, I power it back up again.

    How can I fix this problem?

    Latest version of WIndows 10: 1909
    Thank you.......
    Last edited by Nisko; 09 Jul 2020 at 15:42.
      My Computer


  2. Posts : 18,112
    Win 10 Home 10.0.19044.1766 (x64) [21H2]
       #2

    To get the version, just type version in the search box by the start button, and choose: System Information.
      My Computer


  3. Posts : 16,119
    Win 10 Pro 64-bit v1909 - Build 18363 Custom ISO Install
       #3

    Hello @Nisko,

    Nisko said:
    Latest version of WIndows 10 (don't know how to get the version number)
    Open a cmd prompt and type ver and press <ENTER>.

    I hope this helps!
      My Computer


  4. Posts : 3,677
    Windows 11 Pro 64 Bit 21H2
       #4

    You can also press the Windows key+R. In the Run box type Winver and press enter.

    To solve problem, go to Search and type CMD, right click the CMD results and Run As Administrator. In the Elevated Command Prompt type or copy and paste
    DISM /Online /CLEANUP-IMAGE /RestoreHealth and press Enter. when that completes type
    SFC /scannow and press enter. this will replace any missing or corrupted system files
      My Computer


  5. Posts : 944
    Windows 10 Pro
    Thread Starter
       #5

    Doesn't work. But thanks.

    Ghot said:
    To get the version, just type version in the search box by the start button, and choose: System Information.
      My Computer


  6. Posts : 18,112
    Win 10 Home 10.0.19044.1766 (x64) [21H2]
       #6

    Nisko said:
    Doesn't work. But thanks.
    That's weird. It works for me.

    /e Typing sys info or system information, also work.
      My Computer


  7. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #7

    You might try Microsoft's step by step Blue Screen troubleshooter -

    https://support.microsoft.com/en-us/...-screen-errors
      My Computer


  8. Posts : 810
    Windows 10 Professional x64 21H2
       #8

    Nisko said:
    Doesn't work. But thanks.
    Windows Key + R type winver as spunk mentioned.
      My Computers


  9. Posts : 944
    Windows 10 Pro
    Thread Starter
       #9

    Thanks for the direction. However, this started happening months ago - so, I wouldn't even begin to know where to start. I've been ill and couldn't get to it until now. I've installed a lot of software and hardware in the meantime.


    OldNavyGuy said:
    You might try Microsoft's step by step Blue Screen troubleshooter -

    https://support.microsoft.com/en-us/...-screen-errors
      My Computer


  10. Posts : 1,867
    Windows 10 Pro 2004 20H1
       #10

    Unfortunately, there is no magic bullet.

    It's a scavenger hunt.

    Next time you get a BSOD, use the V2 tool to capture the logs, and post the zip file.

    BSOD - Posting Instructions
      My Computer


 

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