[BSOD] My new dell laptop crashes in the first 24 hours

Hi mohammed1,

Welcome to the Ten Forums BSOD forum.


Brand new computers should not have BSOD.
It takes time to troubleshoot and is best to contact the store or DELL to get a return merchandise authorization (RMA)

The brand new computer did not come with the latest version of Windows.

Code:

         Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)

The computer has Windows version 1803 and the current version of Windows is 1809.

Windows updates were performed and there was no automatic upgrade to Windows 1809.

Problematic drivers are the most common cause of BSOD but BSOD can also be caused by malfunctioning hardware.

There were no mini or memory dump files to debug.

If you prefer to troubleshoot rather than return the computer please communicate that into the thread.

These would be the early steps:

1) Open administrative command prompt and type or copy and paste:
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
5) wmic RecoverOS set AutoReboot = False
6) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

7) Find a flash drive that you can format (> or = 8 GB)
8) Create a bootable Windows 10 iso:
Download Windows 10 ISO File | Tutorials
Download Windows 10

Code:

Event[1135]:
  Log Name: System
  Source: volmgr
  Date: 2019-02-07T07:56:28.112
  Event ID: 161
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-2J7R08R
  Description: 
Dump file creation failed due to error during dump creation.

Thank you very much for your reply. I had a dell laptop from the same store 2 weeks ago, and it had a hardware issue. They replaced it with a new laptop (this laptop), but again it gives BSOD. Therefore, I will try to troubleshot it before I try to return it again.

I did the same steps you provided, here is the output:

Microsoft Windows [Version 10.0.17134.556]
(c) 2018 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 10.0.17134.1

Image Version: 10.0.17134.556

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\Windows\system32>chkdsk /scan
The type of the file system is NTFS.
Volume label is OS.

Stage 1: Examining basic file system structure ...
271616 file records processed.
File verification completed.
9094 large file records processed.
0 bad file records processed.

Stage 2: Examining file name linkage ...
220 reparse records processed.
374962 index entries processed.
Index verification completed.
0 unindexed files scanned.
0 unindexed files recovered to lost and found.
220 reparse records processed.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.
51674 data files processed.
CHKDSK is verifying Usn Journal...
34675216 USN bytes processed.
Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

483490815 KB total disk space.
68200228 KB in 180236 files.
149900 KB in 51675 indexes.
0 KB in bad sectors.
391039 KB in use by the system.
65536 KB occupied by the log file.
414749648 KB available on disk.

4096 bytes in each allocation unit.
120872703 total allocation units on disk.
103687412 allocation units available on disk.

C:\Windows\system32>wmic RecoverOS set AutoReboot = False
Updating property(s) of '\\DESKTOP-2J7R08R\ROOT\CIMV2:Win32_OSRecoveryConfiguration.Name="Microsoft Windows 10 Pro|C:\\Windows|\\Device\\Harddisk0\\Partition3"'
Property(s) update successful.

C:\Windows\system32>

1) Make a brand new restore point:
Create System Restore Point in Windows 10 | Tutorials

2) Place the computer into clean boot:
Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts | Tutorials

3) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings

a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery window into the thread

b) > on the advanced tab under performance > click on settings > on the performance options window > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory window into the thread


4) Run the Full Dell diagnostics and post an image of the results into the thread:
Support for XPS 15 9570 | Diagnostics | Dell US


5) Perform an in place upgrade repair:
Repair Install Windows 10 with an In-place Upgrade | Tutorials

Steps for an in place upgrade repair:
a) Power on the computer
b) Open file explorer
c) Insert the windows 10 iso into any USB port
d) Identify the windows 10 iso within file explorer
e) Click on the iso and launch setup or setup.exe
f) follow the text and images in this link:

Repair Install Windows 10 with an In-place Upgrade | Tutorials

6) For any BSOD:
a) Run the BETA log collector and post a new zip into the thread
b) Open file explorer > this PC > C: > in the right upper corner search for: C:\windows\memory.dmp > if the file size is < 1.5 GB then zip and post a separate share link into the thread using one drive, drop box, or google drive

Thank you zbook. I will reformat the windows and see if it gets fixed. Do you recommend
- Downloading & installing the Windows 10 Pro 1809 ISO using Media Creation Tool
OR
- I reformat it using the OEM version in my laptop then I update it from 1803 to 1809 using this link Download Windows 10 ?

The in place upgrade repair allows an upgrade without having to reinstall drivers and applications.
This method of upgrade also should allow the retention of files.

In contrast the clean install will require the re-installation of drivers and applications and the backup of files.

The purpose of the in place upgrade repair is to see if it fixes the failure to create dump files.
If you perform a clean install it should not only fix that but also any software or drivers that may cause BSOD.
If there is malfunctioning hardware then this is not fixed by a clean install.

This link is used to create a Windows 10 iso:
Download Windows 10

Once the Windows 10 iso is created it can be used to:
a) perform an in place upgrade repair
b) perform a clean install
c) perform a custom install
d) repair operating system corruption
e) repair component store corruption
f) repair drive file system corruption
g) repair failure to boot
etc.

The iso can be downloaded to the desktop or to a flash drive.
The flash drive can be a bootable or non-bootable flash drive.
The most options are with a bootable Windows 10 iso created from the Microsoft website.
So when the troubleshooting has completed you can keep the iso for any future troubleshooting.
Alternatively you can make a new iso when the next version of Windows is released in March/April (1903).

At this time you can perform an in place upgrade repair.
If more needs to be done then you can use the same iso for a clean install.