Freezing


  1. Dendo13
    Posts : 2
    Windows
       New #1

    Freezing


    Ok, so I am new to this site, I turned on my laptop, ( windows 10), and I have installed amd divers, and whitout a reason my laptop crashed, it's not a big deal, i rebooted it and the loading screen just froze, i tried restarting and i unplugged everytging, i removed my battery, still the same, please help
      My Computer
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  3. axe0
    Posts : 14,903
    Windows 10 Pro
       New #2

    Hi Dendo13,

    Welcome to 10Forums

    Quite often the crashes many describe are not related to actual BSOD crashes, BSOD crashes is mainly been dealt with in the BSOD forum. Though sometimes the logs we request do reveal information on signs of the cause or they show that there has actually been a BSOD crash that wasn't displayed (like when the screens falls black and the system restarts for no clear reason).

    I would like to see if either of these also happened with your pc through some logs. In order to gather these logs I need you to boot into safe mode.

    Before following the below steps to boot into safe mode, if you have another pc you can use and a USB stick, please download the beta log collector from BSOD - Posting Instructions - Windows 10 Forums and copy it to the USB stick.

    See Boot to Advanced Startup Options in Windows 10 | Tutorials and
    Boot into Safe Mode on Windows 10 | Tutorials for how to boot into safe mode in your situation.
    Connect the USB stick with the beta log collector, run it and upload the zip it creates.
      My Computers
    Quote Quote

  4. Dendo13
    Posts : 2
    Windows
    Thread Starter
       New #3

    axe0 said:
    Hi Dendo13,

    Welcome to 10Forums

    Quite often the crashes many describe are not related to actual BSOD crashes, BSOD crashes is mainly been dealt with in the BSOD forum. Though sometimes the logs we request do reveal information on signs of the cause or they show that there has actually been a BSOD crash that wasn't displayed (like when the screens falls black and the system restarts for no clear reason).

    I would like to see if either of these also happened with your pc through some logs. In order to gather these logs I need you to boot into safe mode.

    Before following the below steps to boot into safe mode, if you have another pc you can use and a USB stick, please download the beta log collector from BSOD - Posting Instructions - Windows 10 Forums and copy it to the USB stick.

    See Boot to Advanced Startup Options in Windows 10 | Tutorials and
    Boot into Safe Mode on Windows 10 | Tutorials for how to boot into safe mode in your situation.
    Connect the USB stick with the beta log collector, run it and upload the zip it creates.
    Unfortunately my laptop died today, rip 2013 - 2019
      My Computer
    Quote Quote

  6. axe0
    Posts : 14,903
    Windows 10 Pro
       New #4

    Could you explain what you mean? It doesn't turn on at all when pressing the power button?
      My Computers
    Quote Quote

 

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