New
#11
Another alternative is to place the computer in safe mode.
Report into the thread whether there are any freezing or crashes while in safe mode.
For safe mode any of these three options can be used: safe mode, safe mode with networking, or safe mode with command prompt.
The longer the duration of using safe mode the more useful the information as to whether there were / are freezes and crashes.
Use the text and images in this link for safe mode:
Boot into Safe Mode on Windows 10 | Tutorials
Hold down the shift key > click power > restart > open the computer's Windows advanced troubleshooting menu > click startup settings > click restart > click safe mode, safe mode with networking, or safe mode with command prompt