Whea_uncorrectable_error (124)

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  1. Posts : 5
    Windows 10 Pro
       #1

    Whea_uncorrectable_error (124)


    Hi All,

    I have seen three or four blue screens on a clients computer and have only just managed to grab the dump file before it disappears. I have submitted the file to osronline and have attached the analysis.

    The bit that confuses me is that it mentions a fatal hardware error but also mentions a win8_driver_fault.

    If somebody with a better debug brain than me can look at the attached and point me in the right direction I would be most grateful

    Cheers all.
      My Computer


  2. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #2

    As shown at the top of the BSOD forum, Please read (and follow) the instructions here: Blue Screen of Death (BSOD) Posting Instructions
      My Computers


  3. Posts : 5
    Windows 10 Pro
    Thread Starter
       #3

    Apologies - my mistake. Correct files attached.

    Thanks all.
      My Computer


  4. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #4

    Code:
    BugCheck 124, {0, ffffbf87ed1928f8, 0, 0}
    Probably caused by : AuthenticAMD
    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: ffffbf87ed1928f8, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
    Code:
    !errrec ffffbf87ed1928f8
    ===============================================================================
    Common Platform Error Record @ ffffbf87ed1928f8
    -------------------------------------------------------------------------------
    Record Id     : 01d485724cb648da
    Severity      : Fatal (1)
    Length        : 928
    Creator       : Microsoft
    Notify Type   : Machine Check Exception
    Timestamp     : 11/26/2018 10:25:09 (UTC)
    Flags         : 0x00000002 PreviousError
    
    ===============================================================================
    Section 0     : Processor Generic
    -------------------------------------------------------------------------------
    Descriptor    @ ffffbf87ed192978
    Section       @ ffffbf87ed192a50
    Offset        : 344
    Length        : 192
    Flags         : 0x00000001 Primary
    Severity      : Fatal
    
    Proc. Type    : x86/x64
    Instr. Set    : x64
    Error Type    : BUS error
    Operation     : Generic
    Flags         : 0x00
    Level         : 3
    CPU Version   : 0x0000000000660f51
    Processor ID  : 0x0000000000000000
    
    ===============================================================================
    Section 1     : x86/x64 Processor Specific
    -------------------------------------------------------------------------------
    Descriptor    @ ffffbf87ed1929c0
    Section       @ ffffbf87ed192b10
    Offset        : 536
    Length        : 128
    Flags         : 0x00000000
    Severity      : Fatal
    
    Local APIC Id : 0x0000000000000000
    CPU Id        : 51 0f 66 00 00 08 04 00 - 0b 32 d8 7e ff fb 8b 17
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
                    00 00 00 00 00 00 00 00 - 00 00 00 00 00 00 00 00
    
    Proc. Info 0  @ ffffbf87ed192b10
    
    ===============================================================================
    Section 2     : x86/x64 MCA
    -------------------------------------------------------------------------------
    Descriptor    @ ffffbf87ed192a08
    Section       @ ffffbf87ed192b90
    Offset        : 664
    Length        : 264
    Flags         : 0x00000000
    Severity      : Fatal
    
    Error         : BUSLG_GENERIC_ERR_*_TIMEOUT_ERR (Proc 0 Bank 0)
      Status      : 0xb080000000020f0f
    System Uptime: 0 days 0:00:03.776

    Very similar to this: http://www.tomshardware.com/answers/...le-inside.html

    The concern is focused mainly on power. Check BIOS and look at the voltages of the PSU, see if they are close to the nominal values and see if they are fairly steady. Also check temps using HWMonitor.

    Also can you provide the specs for the clients computer?
      My Computers


  5. Posts : 5
    Windows 10 Pro
    Thread Starter
       #5

    Thank you. Iíve attached a PDF of the spec.

    Itís still in warranty so Iíll probably go to Dell and get them to sort it. I just like to understand whatís going on so they donít pull the wool over my eyes.
      My Computer


  6. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #6

    All-In-One systems are notorious for heating problems so definitely check temps with HWMonitor.

    Good idea to let Dell sort it out though. Gorgeous looking computer. 24" Infinity edge screen.
      My Computers


  7. Posts : 5
    Windows 10 Pro
    Thread Starter
       #7

    Cheers for your help Rich. Much appreciated. My client has another one that just appears to go to sleep (even though all sleep options are turned off) and it has to be power cycled to recover - no response to keyboard or mouse and network connection is dead. Power light is still on though. If it produces a crash dump I’ll upload that to a new thread. Not sure if it will though as it doesn’t ‘officially’ crash.
      My Computer


  8. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #8

    The WHEA problems were also displayed in the event viewer:

    Code:
    Event[15813]:
      Log Name: System
      Source: Microsoft-Windows-WHEA-Logger
      Date: 2018-11-26T10:25:29.960
      Event ID: 18
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: MarkEvans-PC
      Description: 
    A fatal hardware error has occurred.
    
    Reported by component: Processor Core
    Error Source: Machine Check Exception
    Error Type: Bus/Interconnect Error
    Processor APIC ID: 3
    
    The details view of this entry contains further information.
    The windbg debugging as per Ztrucker added more detail.
    The progress with the fix can be monitored in the event viewer.
      My Computer


  9. Posts : 13,933
    Windows 10 Pro X64 21H1 19043.1503
       #9

    @zbook, what are your thoughts on this? Power, heat, device driver or a real CPU fail?
      My Computers


  10. Posts : 39,956
    windows 10 professional version 1607 build 14393.969 64 bit
       #10

    1) There were multiple APIC ID: 0, 1, 2, 3 displayed in the logs.

    2) The temperatures can be monitored with: Speecy, HW monitor, Speed fan:

    a) Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    Download Speccy | Find your computer specs, free!

    b) HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID

    c) SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer



    3) Tests that can report confirmatory or additional information are:

    a) Intel Processor Diagnostic Tool (IPDT)

    Download Intel¬ģ Processor Diagnostic Tool

    and

    b) Prime95
    Prime95 - Stress Test Your CPU | Tutorials


    4) Dell will require the running of its diagnostic tools:
    Resolve Hardware Issues With Built-in and Online Diagnostics (ePSA or PSA Error Codes) | Dell US
    Support for Inspiron 24 5475 | Diagnostics | Dell US
      My Computer


 

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