computer rebooting sometimes when flight simulator p3dv4 is starting

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  1. Posts : 42
    windows 10
       #1

    computer rebooting sometimes when flight simulator p3dv4 is starting


    Hi, could somebody please take A look at the file posted please.
    I have started to get computer reboots for no apparant reason when using the flight simulator.
    The only thing that had changed is new hardware for the pitch and roll axis, but I have taken that out of the equation by running the flight sim with that removed, it still crashed. I also have xplane 11 installed, but that does not seem to crash ( I have not tested it for long thought)
    Any advise would be gratefully recieved.

    Many thanks in advance.
      My Computer


  2. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #2

    The last bsod in the logs was in June 2018.
    There were problems seen in the logs and they will be troubleshooted.

    Perform the following steps:

    1) There are two log collectors: DM and BETA
    The DM log collector was posted in the OP.
    The beta log collector at sometime will replace the DM log collector.
    The beta log collector collects more useful folders and files.
    It is available near the bottom of this webpage:
    BSOD - Posting Instructions - Windows 10 Forums
    Use extract or extract all then open.

    2) Indicate whether the computer has been overclocked.
    If it is now overclocked then return to stock.
    Make sure that there is no overclocking during the troubleshooting.

    3) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    4) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread

    5) Open administrative command prompt and type or copy and paste:
    6) sfc ./scannow
    7) dism /online /cleanup-image /restorehealth
    8) chkdsk /scan
    9) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

    10) Run HD Tune: (free edition) (all drives)
    Post images of the test results for these tabs:
    a) Health (SMART)
    b) Benchmark
    c) Full error scan

    11) Choose one of the temperature monitoring software applications: Speecy, HW monitor, Speed fan:
    Speccy - Free Download - Piriform: Speccy - System Information - Free
    Download Speccy | Find your computer specs, free!
    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID
    HWMONITOR | Softwares | CPUID
    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
    SpeedFan - Access temperature sensor in your computer

    12) After all of the above steps have been completed and troubleshooted run FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials
    FurMark - GPU Stress Test Windows 10 Performance Maintenance Tutorials:
    FurMark - GPU Stress Test | Windows 10 Tutorials
    Please make note of the importance of temperature monitoring and aborting the test in the GPU link.
    a) Record the maximum temperature and post the maximum temperature into the thread.
    b) Record the test duration and post the uninterrupted test duration into the thread.
    c) Aim for testing 1 hour.
    d) Use the Microsoft snipping tool to post images into the thread.
    Take Screenshot in Windows 10 Windows 10 General Tips Tutorials
    Take Screenshot in Windows 10 | Windows 10 Tutorials
      My Computer


  3. Posts : 42
    windows 10
    Thread Starter
       #3

    Many thanks for you advise zbook
    I ran xplane 11 for a while and it crashed as well.
    I will follow your advise and post back asap
      My Computer


  4. Posts : 42
    windows 10
    Thread Starter
       #4

    I have posted the log collector beta
      My Computer


  5. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #5

    The DM log collector was ran and it's zip posted.
    Please run the BETA log collector and post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (Use extract all > open)
      My Computer


  6. Posts : 42
    windows 10
    Thread Starter
       #6

    zbook said:
    The DM log collector was ran and it's zip posted.
    Please run the BETA log collector and post a zip into this thread:
    https://www.tenforums.com/attachment...-v2-beta15.zip
    (Use extract all > open)
    not sure what you mean by this?
    I have reposted, hope it is correct.
      My Computer


  7. Posts : 42
    windows 10
    Thread Starter
       #7

    ok, ran some of the things asked for.
      My Computer


  8. Posts : 42
    windows 10
    Thread Starter
       #8

    virtual memory etc
      My Computer


  9. Posts : 41,480
    windows 10 professional version 1607 build 14393.969 64 bit
       #9

    Uninstall:
    a) Advanced SystemCare 11 IObit
    b) Driver Booster 5 IObit
    c) any drivers that may have been installed or modified by IObit software
    d) MSI Afterburner 4.5.0
      My Computer


  10. Posts : 42
    windows 10
    Thread Starter
       #10

    I did oc the pc a little, it is at stock values now for the gpu and the cpu
      My Computer


 

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