Not BSOD but computer crash randomly

Hi everyone,

Admin, apologies if this is not the right forum. Please move it if it doesn't belong here.

I'm getting random computer freeze which forces me to do a hard reset.

There's nothing special going on that stress the PC.
I'm just opening apps / browsing.

This is what happens:
1. The mouse pointer is stuck and keyboard is not responding anymore
2. 30 seconds later the 3 screens I have gone blank.
3. I then press lightly on the power button and the PC immediately reboots.

Opening the event viewer and looking at the time stamp of when this freeze happened:
1. Warning Event 4101, Display:
Display driver amdkmdap stopped responding and has successfully recovered.
This error appears 6 times in a row

2. Error Event 6008, EventLog
The previous system shutdown at 10:45:51 AM on ‎6/‎2/‎2018 was unexpected.

3. Critical event 41 kernel-power
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

4. Error Event 1001, Bugcheck
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffff9c80e83e4010, 0xfffff80b01e5fea8, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 01a8081b-8eb3-4d1f-8b31-3283e9091e13.

5. Error event 3, kernel-eventTracing
Session "Circular Kernel Context Logger" stopped due to the following error: 0xC0000188

Please see MSINFO attached and memory.dmp link to download

My PC is running:
2 x R9 290 GPU's
i7 3770K
16GB RAM
1 HDD
2 SSD

Attachment 190901

https://1drv.ms/u/s!As0ZnYo5hTpnnS9VH9cwKB9NzYvk

Thanks for any help!

(running sfc /scannow and waiting for results)

Your item 4 is a BSOD bugcheck 0x116 VIDEO_TDR_FAILURE and the msinfo file shows you have had other BSOD events too.

It is most likely caused by the graphics driver but as you are upto date you can either revert to older drivers or wait for a new one to emerge.

Uninstall everything of AMD using Display Driver Uninstaller and then install the replacement drivers from your Graphics card manufacturer or from the AMD website.

Please see posting instructions:
BSOD - Posting Instructions - Windows 10 Forums

The BETA log collector on the bottom of the above page will eventually replace the DM log collector.
The beta log collector will collect more useful information.
Please run it using extract > open

This is text and images in case there are any problems running the beta log collector: (post #5)
DM Log tool problem Solved - Windows 10 Forums

philc43 said:

Your item 4 is a BSOD bugcheck 0x116 VIDEO_TDR_FAILURE and the msinfo file shows you have had other BSOD events too.

It is most likely caused by the graphics driver but as you are upto date you can either revert to older drivers or wait for a new one to emerge.

Uninstall everything of AMD using Display Driver Uninstaller and then install the replacement drivers from your Graphics card manufacturer or from the AMD website.

Thanks for the help!
I don't think AMD will assist me with this, and I have no idea which previous driver used to work.

gil said:

Thanks for the help!
I don't think AMD will assist me with this, and I have no idea which previous driver used to work.

Finding a stable older driver is a matter of trial and error.