Windows 10: Not BSOD but computer crash randomly


  1. Posts : 132
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
       01 Jun 2018 #1

    Not BSOD but computer crash randomly


    Hi everyone,

    Admin, apologies if this is not the right forum. Please move it if it doesn't belong here.

    I'm getting random computer freeze which forces me to do a hard reset.

    There's nothing special going on that stress the PC.
    I'm just opening apps / browsing.

    This is what happens:
    1. The mouse pointer is stuck and keyboard is not responding anymore
    2. 30 seconds later the 3 screens I have gone blank.
    3. I then press lightly on the power button and the PC immediately reboots.

    Opening the event viewer and looking at the time stamp of when this freeze happened:
    1. Warning Event 4101, Display:
    Display driver amdkmdap stopped responding and has successfully recovered.
    This error appears 6 times in a row

    2. Error Event 6008, EventLog
    The previous system shutdown at 10:45:51 AM on ‎6/‎2/‎2018 was unexpected.

    3. Critical event 41 kernel-power
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    4. Error Event 1001, Bugcheck
    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffff9c80e83e4010, 0xfffff80b01e5fea8, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 01a8081b-8eb3-4d1f-8b31-3283e9091e13.

    5. Error event 3, kernel-eventTracing
    Session "Circular Kernel Context Logger" stopped due to the following error: 0xC0000188

    Please see MSINFO attached and memory.dmp link to download

    My PC is running:
    2 x R9 290 GPU's
    i7 3770K
    16GB RAM
    1 HDD
    2 SSD

    msinfo.zip

    https://1drv.ms/u/s!As0ZnYo5hTpnnS9VH9cwKB9NzYvk

    Thanks for any help!

    (running sfc /scannow and waiting for results)
      My ComputerSystem Spec

  2. philc43's Avatar
    Posts : 3,594
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       02 Jun 2018 #2

    Your item 4 is a BSOD bugcheck 0x116 VIDEO_TDR_FAILURE and the msinfo file shows you have had other BSOD events too.

    It is most likely caused by the graphics driver but as you are upto date you can either revert to older drivers or wait for a new one to emerge.

    Uninstall everything of AMD using Display Driver Uninstaller and then install the replacement drivers from your Graphics card manufacturer or from the AMD website.
      My ComputersSystem Spec


  3. Posts : 20,957
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Jun 2018 #3

    Please see posting instructions:
    BSOD - Posting Instructions - Windows 10 Forums

    The BETA log collector on the bottom of the above page will eventually replace the DM log collector.
    The beta log collector will collect more useful information.
    Please run it using extract > open

    This is text and images in case there are any problems running the beta log collector: (post #5)
    DM Log tool problem Solved - Windows 10 Forums
      My ComputerSystem Spec


  4. Posts : 132
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter
       03 Jun 2018 #4

    philc43 said: View Post
    Your item 4 is a BSOD bugcheck 0x116 VIDEO_TDR_FAILURE and the msinfo file shows you have had other BSOD events too.

    It is most likely caused by the graphics driver but as you are upto date you can either revert to older drivers or wait for a new one to emerge.

    Uninstall everything of AMD using Display Driver Uninstaller and then install the replacement drivers from your Graphics card manufacturer or from the AMD website.
    Thanks for the help!
    I don't think AMD will assist me with this, and I have no idea which previous driver used to work.
      My ComputerSystem Spec

  5. philc43's Avatar
    Posts : 3,594
    64bit Win 10 Pro ver 1809 Build 17763.55 and W10 Insider Build 18262
       03 Jun 2018 #5

    gil said: View Post
    Thanks for the help!
    I don't think AMD will assist me with this, and I have no idea which previous driver used to work.
    Finding a stable older driver is a matter of trial and error.
      My ComputersSystem Spec


 

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