BSOD WHEA Uncorrectable Error when running games.

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  1. Posts : 13
    Windows 10 64-bit Home version 10.0.16299
       23 Apr 2018 #1

    BSOD WHEA Uncorrectable Error when running games.


    Essentially, a few days ago my computer started crashing after variable lengths of time after running games, which is unusual as nothing had changed between when it started and prior to this development, as everything has been running fine for about two years. This thread I have on Tom's Hardware has all pertinent information thus far and it would be easier to understand the issue through this: BSOD Crashing when running games. - Windows 10 - Toms Hardware
    Any assistance in further diagnosing specifically what is causing this issue would be greatly appreciated!
      My ComputerSystem Spec


  2. Posts : 22,764
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Apr 2018 #2

    See posting instructions.
    Run the beta log collector (extract > open) > zip > post into the thread

    Update the specs in the "My Computer" section:

    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums

    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, USB wireless network card, etc.)
    https://www.tenforums.com/profile.php?do=extra
      My ComputerSystem Spec


  3. Posts : 13
    Windows 10 64-bit Home version 10.0.16299
    Thread Starter
       24 Apr 2018 #3

    System info updated and log collector


    I've attached the log collector info, mysteriously the minidump folder is now empty even though I still have the first log after I reinstalled windows 10 a couple days ago here: Microsoft OneDrive - Access files anywhere. Create docs with free Office Online. and I even ran a game to make it crash just now in the attempt of having it create a new dump file but it didn't seem to. System specs are updated, a curious note as a reply I got on Tom's Hardware, apparently one of the times I crashed the computer only managed to load one driver which was for my iLok dongle for the Pro Tools 12 software, however that crash was kind of unusual as I can usually have my computer running for well over 24 hours as long as I don't run any games (not sure about other processor intensive programs, such as pro tools as I haven't ran it for an extended period so far).
    BSOD WHEA Uncorrectable Error when running games. Attached Files
      My ComputerSystem Spec


  4. Posts : 22,764
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Apr 2018 #4

    The posted zip was empty.

    1) Open administrative command prompt and type or copy and paste:
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    5) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
    6) After the above steps re-run the beta log collector using the text and images in this link (post #5)
    DM Log tool problem Solved - Windows 10 Forums
    (extract > open)
    https://www.tenforums.com/attachment...-v2-beta10.zip

    7) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread

    8) In the left lower corner search type: system or system control > open system control panel > on the left pane click advanced system settings
    a) > on the advanced tab under startup and recovery > click settings > post an image of the startup and recovery into the thread.
    b) > on the advanced tab under performance > click on settings > under performance options > click on the advanced tab > under virtual memory > click on change > post an image of the virtual memory tab into the thread
      My ComputerSystem Spec


  5. Posts : 13
    Windows 10 64-bit Home version 10.0.16299
    Thread Starter
       24 Apr 2018 #5

    Screenshots and new log


    Microsoft Windows [Version 10.0.16299.371](c) 2017 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.16299.15Image Version: 10.0.16299.371[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 973824 file records processed.File verification completed. 36704 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 20374 reparse records processed. 1103534 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found. 20374 reparse records processed.Stage 3: Examining security descriptors ...Security descriptor verification completed. 64856 data files processed.CHKDSK is verifying Usn Journal... 36364592 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 487821311 KB total disk space. 188977168 KB in 358194 files. 239588 KB in 64857 indexes. 0 KB in bad sectors. 1107211 KB in use by the system. 65536 KB occupied by the log file. 297497344 KB available on disk. 4096 bytes in each allocation unit. 121955327 total allocation units on disk. 74374336 allocation units available on disk.C:\WINDOWS\system32>


    I don't have CCleaner but this should be everything.
    Attached Thumbnails Attached Thumbnails Screenshot (2).png   Screenshot (3).png  
    BSOD WHEA Uncorrectable Error when running games. Attached Files
      My ComputerSystem Spec


  6. Posts : 13
    Windows 10 64-bit Home version 10.0.16299
    Thread Starter
       24 Apr 2018 #6

    Accidental double post


    Oops can't see how to delete post
    Last edited by CHeinz; 24 Apr 2018 at 13:35. Reason: Double post
      My ComputerSystem Spec


  7. Posts : 22,764
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Apr 2018 #7

    Hi CHeinz ,

    Welcome to the Ten Forums BSOD forum.

    The logs on the computer start on 4/19/2017.
    There were no mini or memory dump files to debug.

    For startup and recovery system failure un-check automatically restart.
    Then reboot.
    With automatically restart un-checked you will see a BSOD window.
    The BSOD window should display : ( with a bugcheck.
    Sometimes it may display the misbehaving driver in the form *.sys.
    If you see the misbehaving driver please record it and post it into the thread.
    There is a counter which rises to 100%.
    Please make sure that you allow this counter to rise to 100% before rebooting so that there is sufficient time to create the dump files.

    Windows driver verifier is a tool that is used to create BSOD.
    The BSOD are then troubleshooted to find misbehaving drivers or malfunctioning hardware.
    The tool will repetitively produce BSOD until all misbehaving drivers are fixed or until the tool is turned off.

    Backup important files to another drive or to the cloud.
    Make a backup image using Macrium.
    Place the backup image onto another drive or into the cloud.
    Make a brand new restore point.

    Use the information in this link for the Windows driver verifier test settings.
    Driver Verifier-- tracking down a mis-behaving driver. - Microsoft Community

    Use the information in this link for the methods to turn off or recover from using the tool:
    Enable and Disable Driver Verifier in Windows 10 Windows 10 Tutorials

    The Windows driver verifier tool will be used for 48 hours.
    After the last BSOD it will be used for an additional 36 hours of typical computer use.
    When using the tool the computer may become sluggish and the boots may become slow.
    If there are significant problems the test settings can be modified.

    Once the tool is started the methods to turn off the tool or recover from using the tool are performed using the Windows advanced troubleshooting menu.
    Review the above link so that you are comfortable with the safe mode with command prompt command:
    verifier /reset
    Also become familiar with the command prompt verifier /bootmode resetonbootfail
    The 3rd option is system restore and this often leads to a loss of the BSOD file so only use this method if the other methods do not work to turn off the tool.

    After each BSOD post a new beta zip into the thread.
    The tool that we use to debug BSOD crashes enables us to provided deeper debugging than other software.
    After each BSOD you can run Whocrashed to see if it finds the misbehaving driver > update the driver > restart windows driver verifier to find the next misbehaving driver.

    Open file explorer > this PC > C: > in the right upper corner search for C:\Windows\memory.dmp > zip > post into the thread using a one drive or drop box share link
      My ComputerSystem Spec


  8. Posts : 13
    Windows 10 64-bit Home version 10.0.16299
    Thread Starter
       24 Apr 2018 #8

    The BSOD screen that pops up upon restart says:
    "Stop code: BAD POOL CALLER"
    "What Failed: Wdf01000.sys"

    I'm now on my laptop at the moment as I'm trying to get out of this infinite loop of BSOD errors upon restarting, I tried the reset commands in safe mode with command prompt but they didn't seem to solve it so I may have to restore. I read that that specific driver is the Kernel Mode Driver Framework Runtime, but I'm not 100% sure what that means and how to go about fixing that.
      My ComputerSystem Spec


  9. Posts : 22,764
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Apr 2018 #9

    The BSOD mini dump and memory dump files when debugged may indicate the misbehaving driver(s) or malfunctioning hardware.
    To turn off Windows driver verifier were you able to open startup options?
    1) startup options > click restart > select #6 safe mode with command prompt > type: verifier /reset
    2) if the above command fails then open command prompt > Administrator: X:\Windows\System32\cmd.exe > X:\Sources> type:
    verifier /bootmode resetonbootfail
    3) if the above 2 commands fail then use system restore. Unfortunately system restore often leads to a loss of the BSOD dump files. If you have to do restore you can look for the files and post them. Run the beta log collector after each BSOD.
      My ComputerSystem Spec


  10. Posts : 13
    Windows 10 64-bit Home version 10.0.16299
    Thread Starter
       24 Apr 2018 #10

    Both of those commands failed to work and I was still stuck in an infinite BSOD loop of rebooting so I had to restore, unfortunately it seems none of the dump files were saved, so I may have to just intentionally run some programs that I know will crash it in order to have something to diagnose. As for the Driver Verifier Manager, what settings should I use when activating that? The standard settings and automatically select unsigned drivers, or is there something else I should be doing with that?
      My ComputerSystem Spec


 
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