BSOD loop, system service exception

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  1. loady
    Posts : 16
    win 10
       New #1

    BSOD loop, system service exception


    My surface book pro just took a dump and now it wont boot at all, I can only get it to successfully boot safe mode but cant get my files off as the USB drivers are not installed in safe mode, I never created a restore point on any recovery media, the best it will let me do is to reinstall my OS and lose all my files, is there a way I can reinstall windows and keep my files ?...I only have access to a win7 machine whilst my win10 isn't working
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  3. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #2

    Since your PC works fine in safe mode, you might see if troubleshooting with a clean boot may help to ID the issue.

    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts
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  4. loady
    Posts : 16
    win 10
    Thread Starter
       New #3

    philc43 said:
    Since your PC works fine in safe mode, you might see if troubleshooting with a clean boot may help to ID the issue.

    Clean Boot - Perform in Windows 10 to Troubleshoot Software Conflicts
    I don't think this is tailored to my problem, I done the first part, from there on it seems to pertain to being able to run software or install/uninstall software, my problem is that windows will not boot unless I'm in safe mode
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  6. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #4

    loady said:
    I don't think this is tailored to my problem, I done the first part, from there on it seems to pertain to being able to run software or install/uninstall software, my problem is that windows will not boot unless I'm in safe mode
    If you have successfully booted in part 1 you now know it is one of the services or startup programs that prevents you booting Windows normally. If you persevere with part 2 you will identify the culprit; skip steps 9 and 10 since you are not trying to load a program, you are trying to load windows. Proceed with steps 11 onwards and identify which service or startup item causes Windows to not boot.
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  7. loady
    Posts : 16
    win 10
    Thread Starter
       New #5

    philc43 said:
    If you have successfully booted in part 1 you now know it is one of the services or startup programs that prevents you booting Windows normally. If you persevere with part 2 you will identify the culprit; skip steps 9 and 10 since you are not trying to load a program, you are trying to load windows. Proceed with steps 11 onwards and identify which service or startup item causes Windows to not boot.
    Well I have disabled all the services now, it will boot only in safe mode into administrator account...then boot normally its back to bsod
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  8. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #6

    So just to confirm are you saying you could not get to step 7 in part 1 of the clean boot process?
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  9. loady
    Posts : 16
    win 10
    Thread Starter
       New #7

    philc43 said:
    So just to confirm are you saying you could not get to step 7 in part 1 of the clean boot process?
    It restarts and boots straight into admin account in safe mode. I noticed it said it configuring updates, then goes back to the desktop, the hard drive was almost full and I thought this might be the issue, I freed up about 7gb of space were before there was barely a GB of free space left, I tried a clean up and it hangs on cleaning windows update
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  10. loady
    Posts : 16
    win 10
    Thread Starter
       New #8

    So...is there anyway to get my files off this in safe mode with a thumb drive ? It only seems to be offering me the option of resetting and losing my data
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  12. zbook
    Posts : 41,474
    windows 10 professional version 1607 build 14393.969 64 bit
       New #9

    Please boot into safe mode with networking.
    Boot into Safe Mode on Windows 10 Windows 10 Tutorials
    Then run the beta log collector and post a zip into the thread.
    https://www.tenforums.com/attachment...-v2-beta10.zip
    (extract > open)
    In case there are problems running the beta log collector please use the text and images in this link (post #5).
    DM Log tool problem Solved - Windows 10 Forums
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  13. philc43
    Posts : 5,169
    64bit Win 10 Pro ver 21H2
       New #10

    loady said:
    It restarts and boots straight into admin account in safe mode. I noticed it said it configuring updates, then goes back to the desktop, the hard drive was almost full and I thought this might be the issue, I freed up about 7gb of space were before there was barely a GB of free space left, I tried a clean up and it hangs on cleaning windows update
    The cleaning windows update takes a very long time to complete on a modern desktop - are you sure it hangs?

    Generally you are recommended to have around 15GB or more free space.
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