New
#1
BSOD Since New Hard Drive - The bugcheck was: 0x0000007e -EventID 1001
Hi,
The PC spec is a Lenovo G510 laptop, Intel i7 4700MQ CPU @ 2.40GHz, 8GB RAM and 1TB Seagate Barracuda ST1000LM048 - 2E7172, running a Windows 10 upgrade.
A few weeks ago my laptop hard drive failed. I had a new drive fitted at the PC shop, but since getting the PC back I have had a few BSOD issues, usually when dealing with images.
I have noted some of the drivers installed by the repair guy are newer than the latest recommended drivers for my PC on the Lenovo and Intel sites, so I'm not sure where he got them from.
After putting my software back on, I got error BSOD with (Code 31) which I think was connected to the driver for the Visual Studio location sensor simulator, installed with SQL Server Management Studio (SSMS) (I think). But, when I uninstalled SSMS the driver was left behind, so my only other option was to uninstall the location sensor simulator driver, which I have done. So I'm not sure whether this is still an issue.
I don't have the Realtak Audio Manager anymore, so I presume the audio driver is different to the original one and the same goes for the graphics studio software - that's missing too.
Events include:
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The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff803ed3699a5, 0xffffe686ca8fd4f8, 0xffffe686ca8fcd40). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 8e8fad4
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The DRIVER_CORRUPTED_EXPOOL
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c5 (0x0000000000000008, 0x0000000000000002, 0x0000000000000000, 0xfffff8028b934850). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 6c0ff115-2860-4d42-b9b2-
There was an event for each processor, just the event for processor 7 is listed:
The speed of processor 7 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">- <System> <Provider Name="Microsoft-Windows-Kernel-Processor-Power" Guid="{0F67E49F-FE51-4E9F-B490-6F2948CC6027}" /> <EventID>37</EventID> <Version>0</Version> <Level>3</Level> <Task>7</Task> <Opcode>0</Opcode> <Keywords>0x8000000000000000</Keywords> <TimeCreated SystemTime="2018-01-16T16:39:14.612297600Z" /> <EventRecordID>3424</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="540" /> <Channel>System</Channel> <Computer>Lenovo-PC</Computer> <Security UserID="S-1-5-18" /> </System>- <EventData> <Data Name="Group">0</Data> <Data Name="Number">7</Data> <Data Name="CapDurationInSeconds">71</Data> <Data Name="PpcChanges">6</Data> <Data Name="TpcChanges">0</Data> <Data Name="PccChanges">0</Data> </EventData> </Event>
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Word is crashing too:
- EventID 1000 [ Qualifiers] 0 Level 2 Task 100 Keywords 0x80000000000000 [ SystemTime] 2018-01-24T10:21:23.936635900Z EventRecordID 13975 Channel Application WINWORD.EXE 16.0.8827.2148 5a53538a ntdll.dll 10.0.16299.192 16e7ff7f c0000374 000da8b9 3f98 01d3946a047f33ad C:\Program Files (x86)\Microsoft Office\Root\Office16\WINWORD.EXE C:\WINDOWS\SYSTEM32\ntdll.dll f2afb37f-5841-40e4-b089-422492b9678c
Faulting application name: WINWORD.EXE, version: 16.0.8827.2148, time stamp: 0x5a53538aFaulting module name: ntdll.dll, version: 10.0.16299.192, time stamp: 0x16e7ff7fException code: 0xc0000374
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I have attached a log file. Any help with these blue screen, potential driver issues would be appreciated. Thanks.