microsoft edge problem

when I run Netflix on edge browser then I switch to full screen mode black screen comes but audio works fine what should I do I already reinstalled windows twice

dalchina said:

Hi, the very first time afer I logged in and selected a film and then switched to full screen I saw this


- note the message at the bottom - do you see that yourself?
I responded and the film began to play.

Thereafter I could switch readily with no prompt from full screen and back again.

Now whether the black picture there was just coincidental- right at the start of the film- I couldn't say.
That's on my Lenovo laptop.

What is your Windows build? Do you see different behaviour with another browser?

hi in laptop it works fine but on desktop always give problems my build is latest 1909 it prompted for full screen i selected ok after that it has been giving black screen only

dalchina said:

Odd- again: and for anyone reading: What is your Windows build? Do you see different behaviour with another browser?

hi i dont use other browser as HD is supported only on edge browser os build 18363.476

dalchina said:

Apparently IE might do that.
Best web browser for watching Netflix - Business Insider

https://www.digitaltrends.com/home-t...ng-hd-netflix/

• Microsoft Edge: Up to 4K (requires HDCP 2.2-compliant connection to a 4K display, with at least Intel’s 7th-gen Core CPU, plus the latest version of Windows)
• Internet Explorer: Up to 1080p

IE supports 1080p ? and why edge has this problem

dalchina said:

Thank you for your reply. Suggest you consult Netflix. I don't use external monitors so can add no more. Good luck.

hi netflix does not help they say its your windows problem :) and i use HD only not UHD