System Image Problem


  1. Abe Froman
    Posts : 17
    Windows 10 Pro 20H2
       New #1

    System Image Problem


    Running Windows 10 Home, Version 1703, Build 15063.332.

    Every month for the past several years I/we do a SystemImage. Two weeks ago, sensing imminentfailure of the HDD, I installed a Samsung 850 EVO 500gb SSD and transferred allfiles (including Windows 10) from the HDD to the SSD using Samsung Magician softwarethat was included with the SSD.

    System Image within Windows 10 was accessed by clickingSTART-CONTROL PANEL-BACKUP AND RESTORE (Windows 7)-See screenshot:


    Clicking on “Back up or restore your files” yieldsnothing, i.e. no screen change. Nomatter what I have attempted (including a System Restore) I have not been ableto reach the page where it is possible to select CREATE A SYSTEM IMAGE. Aside from File Transfer using SamsungMagician no settings have been changed. Everything else appears as before. Curiously, a System Image is possible using Macrium Reflect but out ITDepartment insists we use Windows 10 for this task, which cannot be done untilthat screen is returned.
    Last edited by Brink; 30 May 2017 at 17:50. Reason: removed broken image
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  3. cereberus
    Posts : 15,494
    Windows10
       New #2

    Abe Froman said:
    Running Windows 10 Home, Version 1703, Build 15063.332.

    Every month for the past several years I/we do a SystemImage. Two weeks ago, sensing imminentfailure of the HDD, I installed a Samsung 850 EVO 500gb SSD and transferred allfiles (including Windows 10) from the HDD to the SSD using Samsung Magician softwarethat was included with the SSD.

    System Image within Windows 10 was accessed by clickingSTART-CONTROL PANEL-BACKUP AND RESTORE (Windows 7)-See screenshot:


    Clicking on “Back up or restore your files” yieldsnothing, i.e. no screen change. Nomatter what I have attempted (including a System Restore) I have not been ableto reach the page where it is possible to select CREATE A SYSTEM IMAGE. Aside from File Transfer using SamsungMagician no settings have been changed. Everything else appears as before. Curiously, a System Image is possible using Macrium Reflect but out ITDepartment insists we use Windows 10 for this task, which cannot be done untilthat screen is returned.
    I expect it is a licence issue why IT dept. will not let you use it. Ask them why not?
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  4. Abe Froman
    Posts : 17
    Windows 10 Pro 20H2
    Thread Starter
       New #3

    Cereberus:

    The uncanny resemblance of our IT guys with a Philistine is believed to be more than coincidence...
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  6. MeAndMyComputer
    Posts : 1,345
    Windows 10 Pro 64-bit
       New #4

    This probably what you are seeing
    --- If so, it means you created the system image backup without including the Set up backup procedure
    System Image Problem-without-using-set-up-backup.png

    When you include the Set up backup procedure and then follow through with the system image backup procedure this is what you should see
    System Image Problem-having-used-set-up-backup.png

    I do not use the Windows back up process so I cannot explain how it works that way. I just tried it both ways to see if there was a difference and that's what I came up with.
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  7. badrobot
    Posts : 5,286
    Win 10 Pro x64
       New #5

    Sorry I also can't help with the issue because I don't use Windows' native image backup utility. But you may wanna join the bandwagon and use the FREE Macrium Reflect software instead. Most of us here do.
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  8. Bree
    Posts : 31,682
    10 Home x64 (22H2) (10 Pro on 2nd pc)
       New #6

    badrobot said:
    Sorry I also can't help with the issue because I don't use Windows' native image backup utility. But you may wanna join the bandwagon and use the FREE Macrium Reflect software instead. Most of us here do.
    Unfortunately for the OP, the decision is not up to them (my bold)...

    Abe Froman said:
    Curiously, a System Image is possible using Macrium Reflect but our IT Department insists we use Windows 10 for this task...
    @Abe Froman, your first attempt at posting a screenshot failed. It would help diagnosis if you could try posting it again.

    How to Upload and Post Screenshots and Files at Ten Forums
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  9. Mooly
    Posts : 1,871
    W10 pro x64 20H2 Build 19042.610
       New #7

    Maybe I'm missing something here, apologies if so...

    Why not just start afresh and use the W10 bootable recovery media which I assume you or your IT dept have already made and just reinstate your chosen backup image. If the images are good and the replacement HDD at least as large as the original one then there shouldn't be an issue.

    W10's own backup utility has worked faultlessly for me many many times in the past, but you have to understand how it works with relation to the single file it creates and also the hidden restore points it also creates each time the backup is run. If the restore points are missing (because for example you have archived (moved) a system image from drive to another, or you have run a disk clean that deleted the restore points then you will not have the full set of images to restore back to.
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  10. MeAndMyComputer
    Posts : 1,345
    Windows 10 Pro 64-bit
       New #8

    Mooly said:
    Maybe I'm missing something here, apologies if so...

    Why not just start afresh and use the W10 bootable recovery media which I assume you or your IT dept have already made and just reinstate your chosen backup image. If the images are good and the replacement HDD at least as large as the original one then there shouldn't be an issue.

    W10's own backup utility has worked faultlessly for me many many times in the past, but you have to understand how it works with relation to the single file it creates and also the hidden restore points it also creates each time the backup is run. If the restore points are missing (because for example you have archived (moved) a system image from drive to another, or you have run a disk clean that deleted the restore points then you will not have the full set of images to restore back to.
    That's what I do the seniors at our senior center and there haven't been any problems.
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