Odd Behaviour windows 10

Hello All,
It seems if i leave my computer on for a while, in screensaver mode, say around 1.5 hours it goes all funny, it slows right down becomes unresponsive, this has happened a few times lately, i have run sfc /scannow, no integrity violations, i think they call it, i am at a loss, the cpu temp shows around 32 c, as i type this i can hear the fan running, last time it went odd, i must admit, i could not hear any fan noise
Its a Dell optiplex 9020, i have upgraded the memory to 16 gb, and also installed a new 500 gb ssd drive
I did go into troubleshooter but is said on screen i have nothing to check
Any advice really welcome and much appreciated

windows 10 pro, version 22H2 , os build 19045.3930

Hello,
Many thanks for reply
I have run the dell diagnostic program, I selected F11 in the bios, it did all hardware and nothing is wrong.
I was using tinkercad, I had to go out and left it on for about an hour, it then became sluggish and cursor wouldn’t move, I must confess, I did repeatedly push on and off the power button, after boot it was ok again.
It happens every so often, I just wonder why thanks for your help

Please run the V2 log collector and post a share link

BSOD - Posting Instructions

Ok not sure how to do it but will try

dalchina said:

No real response to my post so I'm out. Good luck.

Sorry, I am a newbie and a lot of it is confusing to me
I have Norton 360 have run, no virus, no malware
Have never tried to update drivers, not sure how to do it
Unresponsive, no mouse cursor showing, just freezes

- - - Updated - - -

zbook said:

Please run the V2 log collector and post a share link

BSOD - Posting Instructions

hello, hope i have done it correctly, thanksDESKTOP-EKO0GE1-(2024-05-09_14-58-07).zip

Please clarify: (enter the serial #)

System Model XPS 8910
https://www.dell.com/support/home/en...esktop/drivers
or
https://www.dell.com/support/home/en...esktop/drivers



Some findings:

a) The computer had unexpected shutdowns and restarts including BSOD

b) The last BSOD was on 04/24/2024

c) Windows failed fast startup



Please perform the following steps:


1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging



2) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 10



3) Uninstall Norton AV using the applicable uninstall tool:

Download and run the Norton Remove and Reinstall tool for Windows

Uninstall your Norton device security product on Windows


4) Make sure that Microsoft defender is on



5) Perform Windows and Microsoft defender updates



6) Create a new restore point

Create System Restore Point in Windows 10



7) If the computer is working to your satisfaction this will complete the troubleshooting



8) If the computer is not working to your satisfaction then read this link on Windows Driver Verifier (WDV)

Enable and Disable Driver Verifier in Windows 10


9) For any new BSOD post a new V2 share link into the newest post

Code:

Event[2431]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-05-08T13:36:12.5370000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-EKO0GE1
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[2411]:
  Log Name: System
  Source: EventLog
  Date: 2024-05-08T13:36:23.4250000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EKO0GE1
  Description: 
The previous system shutdown at 13:18:55 on ?08/?05/?2024 was unexpected.

Code:

Event[1029]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2024-04-24T14:43:29.2500000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EKO0GE1
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff806350b26c8, 0xfffffb89789d24c0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: cd2138f4-6f61-4fe2-8eae-fc1b72caa292.

Code:

Event[759]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2024-04-20T16:32:25.8170000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-EKO0GE1
  Description: 
Windows failed fast startup with error status 0xC00000D4.

zbook said:

Please clarify: (enter the serial #)

System Model XPS 8910
https://www.dell.com/support/home/en...esktop/drivers
or
https://www.dell.com/support/home/en...esktop/drivers



Some findings:

a) The computer had unexpected shutdowns and restarts including BSOD

b) The last BSOD was on 04/24/2024

c) Windows failed fast startup



Please perform the following steps:


1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging



2) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 10



3) Uninstall Norton AV using the applicable uninstall tool:

Download and run the Norton Remove and Reinstall tool for Windows

Uninstall your Norton device security product on Windows


4) Make sure that Microsoft defender is on



5) Perform Windows and Microsoft defender updates



6) Create a new restore point

Create System Restore Point in Windows 10



7) If the computer is working to your satisfaction this will complete the troubleshooting



8) If the computer is not working to your satisfaction then read this link on Windows Driver Verifier (WDV)

Enable and Disable Driver Verifier in Windows 10


9) For any new BSOD post a new V2 share link into the newest post

Code:

Event[2431]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-05-08T13:36:12.5370000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-EKO0GE1
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[2411]:
  Log Name: System
  Source: EventLog
  Date: 2024-05-08T13:36:23.4250000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EKO0GE1
  Description: 
The previous system shutdown at 13:18:55 on ?08/?05/?2024 was unexpected.

Code:

Event[1029]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2024-04-24T14:43:29.2500000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EKO0GE1
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff806350b26c8, 0xfffffb89789d24c0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: cd2138f4-6f61-4fe2-8eae-fc1b72caa292.

Code:

Event[759]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2024-04-20T16:32:25.8170000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-EKO0GE1
  Description: 
Windows failed fast startup with error status 0xC00000D4.

Many many thanks to you
I will check everything that you have told me to
Please understand all this is new to me, but you have been very informative and it’s a learning curve for me
Much appreciated

- - - Updated - - -

zbook said:

Please clarify: (enter the serial #)

System Model XPS 8910
https://www.dell.com/support/home/en...esktop/drivers
or
https://www.dell.com/support/home/en...esktop/drivers



Some findings:

a) The computer had unexpected shutdowns and restarts including BSOD

b) The last BSOD was on 04/24/2024

c) Windows failed fast startup



Please perform the following steps:


1) Run Tuneup plus > post a share link

https://www.tenforums.com/attachment...p_plus_log.bat

Batch files for use in BSOD debugging

Batch files for use in BSOD debugging



2) Turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 10



3) Uninstall Norton AV using the applicable uninstall tool:

Download and run the Norton Remove and Reinstall tool for Windows

Uninstall your Norton device security product on Windows


4) Make sure that Microsoft defender is on



5) Perform Windows and Microsoft defender updates



6) Create a new restore point

Create System Restore Point in Windows 10



7) If the computer is working to your satisfaction this will complete the troubleshooting



8) If the computer is not working to your satisfaction then read this link on Windows Driver Verifier (WDV)

Enable and Disable Driver Verifier in Windows 10


9) For any new BSOD post a new V2 share link into the newest post

Code:

Event[2431]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Power
  Date: 2024-05-08T13:36:12.5370000Z
  Event ID: 41
  Task: N/A
  Level: Critical
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-EKO0GE1
  Description: 
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Code:

Event[2411]:
  Log Name: System
  Source: EventLog
  Date: 2024-05-08T13:36:23.4250000Z
  Event ID: 6008
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EKO0GE1
  Description: 
The previous system shutdown at 13:18:55 on ?08/?05/?2024 was unexpected.

Code:

Event[1029]:
  Log Name: System
  Source: Microsoft-Windows-WER-SystemErrorReporting
  Date: 2024-04-24T14:43:29.2500000Z
  Event ID: 1001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DESKTOP-EKO0GE1
  Description: 
The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff806350b26c8, 0xfffffb89789d24c0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: cd2138f4-6f61-4fe2-8eae-fc1b72caa292.

Code:

Event[759]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2024-04-20T16:32:25.8170000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-EKO0GE1
  Description: 
Windows failed fast startup with error status 0xC00000D4.

hello,
Have done most as you advised, for some reason i could not open tune up plus i downloaded twice but would not let me open it, have disabled fast startup, cannot really see it is any slower on boot
I do have the dell program installed, i ran it and it told me all my drivers are up to date
All appears to be working well
My machine is optiplex 9020
thanks for your support its appreciated

The scripts by design prompt AV software and require manual overrides.

https://www.tenforums.com/attachment...p_plus_log.bat

See: Part Two
Run the batch file

Batch files for use in BSOD debugging


Drivers new and old can misbehave.

When the most up to date driver misbehaves:

a) uninstall and reinstall the same driver
b) uninstall and reinstall an older driver for testing


https://answers.microsoft.com/en-us/...0-8d22254aa1c1