Windows 10: unusal behaviour - windows or PC?

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  1.    23 Jan 2018 #1

    unusal behaviour - windows or PC?


    Anyone come across this unusal behaviour of my PC? It seems to at random turn off at the base unit; I have to unplug it at the back and then plug it

    Could this be Windows 10 problem or the PC?

    It is an Intel i5
    1tb hard drive
    6GB Ram
    Windows 10 Pro
    make is a Fujitsu Q9000

    No viruses or malware have been found. Use Avast - also ran Malwarebytes said Linked In App for Chrome virus but removed that and Chrome, problem still persists.

    Windows 10 clock also goes out of sync 5 minutes or so.

    If I go away for hour or so watch TV on big TV it does not go off.

    Thanks
    Last edited by ahearne; 23 Jan 2018 at 14:14.
      My ComputerSystem Spec


  2. Posts : 19,288
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Jan 2018 #2

    1) Please update the system specs in the "My Computer" section:
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Site Use Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums


    Include PSU. cooler, case, peripherals and anything attached to the computer by wired or wireless (mouse, keyboard, headset, printer, xbox, etc.)


    2) Run this log collector and post a zip into this thread:
    log collector v2-beta08.zip
      My ComputerSystem Spec

  3.    24 Jan 2018 #3

    ahearne said: View Post
    Anyone come across this unusal behaviour of my PC? It seems to at random turn off at the base unit; I have to unplug it at the back and then plug it

    Could this be Windows 10 problem or the PC?

    It is an Intel i5
    1tb hard drive
    6GB Ram
    Windows 10 Pro
    make is a Fujitsu Q9000

    No viruses or malware have been found. Use Avast - also ran Malwarebytes said Linked In App for Chrome virus but removed that and Chrome, problem still persists.

    Windows 10 clock also goes out of sync 5 minutes or so.

    If I go away for hour or so watch TV on big TV it does not go off.

    Thanks
    Those are most certainly PC (machine/HW) problems. Could be overheating so you should check for that. Comments about clock problem make me thing that CMOS battery may gone flat so it may have to be replaced.
      My ComputersSystem Spec

  4.    24 Jan 2018 #4

    I used to be a hardware tech and saw low CMOS batteries cause all sorts of weird issues. Won't do any harm to replace it.
      My ComputerSystem Spec

  5.    26 Jan 2018 #5

    Thanks. CMOS battery has been ordered - will advise if problem still persists after install. However the base unit still turned off by itself even doing the scannow in safe mode
      My ComputerSystem Spec


  6. Posts : 19,288
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Jan 2018 #6

    Please run this log collector and post a zip into this thread:
    log collector v2-beta08.zip
    If there is any problem running the above beta version please run the old version:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  7.    31 Jan 2018 #7

    the engineer fixed it

    a) no thermal paste was found on heat sink
    b) one of the RAM sticks was having the problem as well

    Thanks to all who suggested
      My ComputerSystem Spec

  8.    31 Jan 2018 #8

    We are glad to hear your issue has been resolved, thank you for letting us know that all is now well!
      My ComputerSystem Spec


  9. Posts : 19,288
    windows 10 professional version 1607 build 14393.969 64 bit
       31 Jan 2018 #9

    That's good news.
    Your are welcome.
    What was the problem found with the RAM?
    Please run this version of the log collector and post a zip into the thread:
    log collector v2-beta08.zip
      My ComputerSystem Spec

  10.    31 Jan 2018 #10

    Don't have full details yet as need to pick machine up but engineer has taken out the 2GB RAM that came with it as it originally came with 4GB Ram when machine was from seller, think seller put 2GB RAM in - he said machine is working fine with 4GB RAM but my father may have a spare DDR3 2GB RAM - quick turn around for fix. Soon as I find out will let you know.
      My ComputerSystem Spec


 
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