For all tests / steps please post images into the thread.
If there are any problems posting images please use one drive or drop box share links.
1) Increase the free space on the Windows drive to 30 - 35 GB free space or more.
2) The computer has Windows 10 home build 14393: what are the plans to upgrade?
3) Open disk management > widen each of these columns (status and volume) so that the contents of all rows are in full view and nothing is cut off > post an image into the thread
Disk Management - How to Post a Screenshot of Windows 10 Tutorials
4) Download and install Minitool partition wizard > post an image into the thread
MiniTool Partition Wizard Free Edition - Free download and software reviews - CNET Download.com
5) If the computer has Ccleaner > click windows tab > scroll down to system and advanced > post an image into the thread
6) In the left lower corner search type: clean > open disk cleanup > scroll up and down > post images into the thread
7) In the left lower corner type: system > open system control panel > on the left pane click advanced system settings >
a) under performance > click settings > on performance options > click the advanced tab > under virtual memory > click change > post an image of the virtual memory window into the thread
b) under startup and recovery > click settings > post an image of the startup and recovery settings into the thread
8) Open administrative command prompt and type or copy and paste:
9) sfc /scannow
10) dism /online /cleanup-image /scanhealth
11) dism /online /cleanup-image /restorehealth
12) chkdsk /scan
13) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread
14) Backup all files to another drive or to the cloud
15) Create a backup image using Macrium:
Macrium Software | Macrium Reflect Free
16) create a brand new restore point
17) double check to make sure that there is greater than 30 - 35 GB free space on the Windows drive
18) Run HD Tune:
http://www.hdtune.com/
Post images of the results for the tests on each of these tabs:
a) Health (SMART)
b) Benchmark
c) Full error scan
19) Run memtest86+ version 5.01 for at least 8 passes.
Memtest86+ - Advanced Memory Diagnostic Tool
This may take hours so plan to run it overnight.
a) Please make sure you use the Memtest86+ version 5.01 with the link below.
Memtest86+ - Advanced Memory Diagnostic Tool
The testing is done not by time but by passes.
The more passes the better.
There are a significant number of false negatives if fewer than 8 passes are made.
A false negative is a test pass when there is malfunctioning RAM.
There is 8 GB of RAM on the computer.
Memtest86+ version 5.01 testing takes approximately 1 - 2 hours /GB RAM
Just 1 error is a fail and you can abort testing.
Then test 1 RAM module at a time in the same DIMM each for 8 or more passes.
b) When Memtest86+ has completed 8 or more passes use a camera or smart phone camera to take a picture and post an image into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM Windows 10 Tutorials
20) Find a flash drive that you can format ( > or = 8 GB)
21) Create a bootable windows 10 iso:
Download Windows 10
22) Open device manager > click view > show hidden devices > expand all rows > look for any row that displays a yellow triangular icon with a black exclamation mark or any row displaying unknown device > post images into the thread
23) List all of the antivirus (AV) software products that have been in use over the past few years (always on and manual)
24) List any drive encryption software that has been used except for Microsoft products
Drive: C:
Free Space: 20.2 GB
Total Space: 121.6 GB
File System: NTFS
Model: Corsair Neutron SSD SCSI Disk Device
Operating System: Windows 10 Home 64-bit (10.0, Build 14393) (14393.rs1_release.171231-1800)
Code:
Event[1668]:
Log Name: System
Source: Display
Date: 2018-02-23T23:33:48.499
Event ID: 4101
Task: N/A
Level: Warning
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Alice-Desktop
Description:
Display driver nvlddmkm stopped responding and has successfully recovered.