Activation troubleshooting

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  1. Superfly's Avatar
    Posts : 3,337
       #1

    Activation troubleshooting


    In order to best provide assistance, we request users to run either of the below to try and identify the issue you may be having.

    A. Activation Diagnostic Tool (Checks MS Office activation with basic Windows activation data only)

    B. LicensingDiag.ps1 (No MS Office data but extended Windows activation data collection (i.e Digital Licencing)

    C. Get-SlmgrError.ps1 (Check error codes for their description - not all error codes are covered.)

    ********************************************************************************************

    A. Choose windows validation from the menu bar and it will run the diagnostics test. You can then save a report as a text file containing information relating to current licensing.

    Note: If an error is detected, you can see the description by clicking/tapping on the error link.

    Remember the following:
    1. Specify from whom the Windows 10 media and what type of key was purchased.
    2. Has any piracy software been installed and removed – including Watermark removers?
    3. Do NOT post the full Product Key.
    4. Please provide a short description of how and when the issue you are experiencing evolved.
    5. Sometimes the report can be very long, if there are lots of eventlog errors - so please post between tags (# in the toolbar) or attach the report instead.

    NOTE: The data collected with this tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted, but be aware that it reports the full OEM key - thus take precaution to mask that before posting the report.


    **********************************************************************************************
    B. Extended script: (Masks keys and HardwareID in standard execution - see below about unmasking those)

    1. Save the .ps1 file to any folder - right-click and select "Run with Powershell"

    2. To display keys and decoded bios and HardwareID use the -Show parameter
    ...
    ...hold Shift and right-click in the empty space of the folder in which downloaded and select "Open Powershell window here" you can then type in the command as below.

    Example:
    Code:
    C:\Users\Craig\Desktop> .\LicensingDiag.ps1 -Show 


    ****************************************************************************************
    C. To check activation errors use this script to see the description

    1. Save the .ps1 file to any folder - right-click and select "Run with Powershell" - enter the error code on screen.

    2. CLI Usage: .\Get-SlmgrError.ps1 -ErrorCode <code>

    Example:
    Code:
    PS H:\Documents\Scripts> .\Get-SlmgrError.ps1 -ErrorCode 0x80070057
    Error code 80070057 description: "The parameter is incorrect"
    Useful links:
    Error code 5 "Access Denied" I Got Windows 10 For Free When You Could, Now it's Deactivated Itself

    Last edited by Superfly; 13 May 2020 at 05:49.
      My Computer

  2. Superfly's Avatar
    Posts : 3,337
    Thread Starter
       #2

    Interpreting the Diagnostic Report



    Windows Diagnostic Information
    Tool Version: 10.0.14393.0 LicensingDiag.exe version
    Licensing Status: Licenced Last status reported by the Activation server
    Licensing Status Reason: 0x4004F401 Code pertaining to reason for above
    Local Genuine State: Genuine Current licence status (NB: it will report genuine for unlicensed versions in grace period as well)
    Local Genuine Result P: 1 Result code when checking the above
    Last Online Genuine Result: Last result code after verifying licence online - usually after a failed activation attempt
    Grace Time Minutes: 0 Time from installation until activation required
    Total Grace Days: 0 Above in days
    Validity Expiration: Evaluation versions expiry limit
    Active Partial Product Key: 3V66T Installed key
    Active Product Key Pid2: 00330-80000-00000-AA743 Product ID of above
    O S Version: 10.0.14393.2.00010100.0.0.048 Installed version
    Product Name: Windows 10 Pro Installed product name
    Processor Architecture: x64 Architecture installed
    Edition Id: Professional Edition installed
    Build Lab: 14393.rs1_release_inmarket.161102-0100 Build installed
    Time Zone: South Africa Standard Time(GMT+02:00) Current time zone
    Active Sku Id: 4de7cb65-cdf1-4de9-8ae8-e3cce27b9f2c Internal edition identifier
    Active Sku Description: Windows(R) Operating System, RETAIL channel EULA type
    Product Uniqueness Groups: 55c92734-d682-4d71-983e-d6ec3f16059f Internal version identifier
    Active Product Key P Key Id: 3c40a285-2469-ae8d-e740-6be881cd3eb6 Dunno – not important
    Active Product Key Pid Ex: 03612-03308-000-000000-00-7177-14393.0000-2412016 Extended product ID (includes keyID, locale and date installed)
    Active Product Key Channel: Retail Key type
    Active Volume Customer Pid: KMS server installed key
    Offline Installation Id: 221202121138519644426761863638840535535712577816668800430674006 Unique activation ID generated from product key and hardware ID
    Domain Joined: false LAN enabled
    Computer Sid: S-1-5-21-4083768279-1990269476-2415951971 Security Identifier under which Windows installed
    Product L C I D: 2057 Windows Language Code Identifier of setup media (en-US, en-GB etc)
    User L C I D: 7177 Windows Language Code Identifier of local installation (en-US, en-GB etc)
    System L C I D: 2057 Windows Language Code Identifier of system files (en-US, en-GB etc)
    Code Signing: SIGNED_INFO_PRS_SIGNED Authentication check of tokens store component
    Service Available: true Software Licensing Service (NB: Must always be true in order to provide activation)
    Oem Marker Version: 0x00020001 SLIC table version
    Oem Id: LENOVO OEM’s ID in firmware
    Oem Table Id: TC-5M OEM certificate version (applies to Windows Vista / 7)
    O A3 Product Key: OEM embedded product key
    Manufacturer: LENOVO OEM’s name in firmware
    Model: 2241AL6 Machine model
    Install Date: 20160828010042.000000+120 Installation date
    Result: PASS Verification of licensing files for authenticity
    Tampered Items: Files failing the above
    Server Props: <?xml version="1.0" encoding="utf-8"?><genuineAuthorization xmlns="http://www.microsoft.com/DRM/SL/GenuineAuthorization/1.0">
    1.0<genuineproperties< a=""></genuineproperties<>pclient"><properties>OA3xOriginalProductId=;OA3xOriginalProductKey=;SessionId=Lic ensingDiag;
    TimeStampClient=2016-11-12T19:43:33Z</properties><signatures><signature name="clientLockboxKey" method="rsa-ha256">f/4VngIQdikqx4u8dg273ax3GNZTjurGkM3wjJLbPXFucGB29TCS2jqXiRBf+SX4/CiTeeQHAXNpLMjXMGcxW8+u4cAN
    +pmnKjY557id+Z0Mt03+
    L1zCeVYfMWj7lz5SkQKSkQkRv7T9wgPJ+3c/qiJu9uvlvBUgS74wESpTL1o=
    </signature></signatures></genuineProperties></genuineAuthorization>
    Genuine ticket data
    ****** Errors from Event Log *****
    No Security SPP Event Log errors found
    Created by Superfly for EightForums & TenForums
    Last edited by Superfly; 09 Dec 2017 at 03:38. Reason: the usual spelling corrections...
      My Computer


  3. Posts : 1
    Win10 Pro
       #3

    Well, I messed up. I had a pre-installed version of Win10 Home, and tried upgrading with a pirated Win10 Pro Product Key. That didn't work so well, for obvious reasons, and now I just want it back to normally-functioning Win10 Home. But.... I can't find the orignal product key.

    I do have the original packaging, but as Windows was pre-installed, there is no CD with the original product key shown. So I'm kinda screwed huh, unless I shell out the $ to get a new copy of Windows 10, right?

    Tool Version: 10.0.14393.0
    Licensing Status: In Notification
    Licensing Status Reason: 0xC004F034
    Local Genuine State: Invalid Licence
    Local Genuine Result P: 0
    Last Online Genuine Result:
    Grace Time Minutes: 0
    Total Grace Days: 0
    Validity Expiration:
    Active Partial Product Key: xxxxx
    Active Product Key Pid2: xxxxx-xxxxx-xxxxx-xxxxx
    O S Version: 10.0.14393.2.00010100.0.0.048
    Product Name: Windows 10 Pro
    Processor Architecture: x64
    Edition Id: Professional
    Build Lab: 14393.rs1_release_inmarket.161102-0100
    Time Zone: Eastern Standard Time(GMT-05:00)
    Last edited by Gator77; 23 Nov 2016 at 14:41. Reason: Adding validation results
      My Computer

  4. Barman58's Avatar
    Posts : 3,942
    Windows 10 Pro x64 2004 - 19041 - 264 XP/Vista/Win7/Win8.1 in VM for testing
       #4

    If this is a copy of windows 10 that came with a computer from one of the major OEM companies, (HP, Dell Etc), it should have been sold with a recovery option. Either a recovery partition on the system disk, (and a procedure to re-image the system to how it was at first Use), or a disk based recovery system. If for some reason you no longer have this you will need to contact the manufacturer and ask for a replacement copy of this recovery software, They may charge you a nominal sum for this.

    Windows 10 re-installs no longer need a product key for activation as this information is retrieved from Microsoft's servers during re-installation
      My Computers

  5. NavyLCDR's Avatar
    Posts : 15,590
    Windows 10 Pro
       #5

    Barman58 said:
    If this is a copy of windows 10 that came with a computer from one of the major OEM companies, (HP, Dell Etc), it should have been sold with a recovery option. Either a recovery partition on the system disk, (and a procedure to re-image the system to how it was at first Use), or a disk based recovery system. If for some reason you no longer have this you will need to contact the manufacturer and ask for a replacement copy of this recovery software, They may charge you a nominal sum for this.

    Windows 10 re-installs no longer need a product key for activation as this information is retrieved from Microsoft's servers during re-installation
    If it were I, I would just download the Windows 10 ISO file from Microsoft, make a USB flash drive or DVD from it. Export the drivers from the existing Windows 10 installation, and clean install Windows 10 which will pick up the product key for Windows 10 Home in the UEFI firmware and use that for automatic version selection and activation.
      My Computer


  6. Posts : 56
    Win 10 Home
       #6

    NavyLCDR said:
    If it were I, I would just download the Windows 10 ISO file from Microsoft, make a USB flash drive or DVD from it. Export the drivers from the existing Windows 10 installation, and clean install Windows 10 which will pick up the product key for Windows 10 Home in the UEFI firmware and use that for automatic version selection and activation.
    That is what I spent the morning doing, intending to wipe the HDD and reinstall just in case . . . .
      My Computer


  7. Posts : 56
    Win 10 Home
       #7

    How do I know that diagnostic download isn't yet another missive from hell? Particularly now that we can't trust A/V progs to save our sorry asses?

    P.S. I've no idea how that S. African [?] flag got there. Not mine.
      My Computer


  8. Posts : 56
    Win 10 Home
       #8

    Diagnostic Test Results


    How to interpret the "Errors From Event Log"? Looks bad but I'm not qualified to interpret.

    Time Zone: Pacific Standard Time(GMT-08:00)
    Active Sku Id: 2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8
    Active Sku Description: Windows(R) Operating System, RETAIL channel
    Product Uniqueness Groups: 55c92734-d682-4d71-983e-d6ec3f16059f
    Active Product Key P Key Id: 547cfccd-f3f8-50b0-3c97-d2b3a42f22bf
    Active Product Key Pid Ex: 03612-03261-000-168247-00-1033-14393.0000-3572016
    Active Product Key Channel: Retail
    Active Volume Customer Pid:
    Offline Installation Id: 239430003988457992061285622647748061471976283600573018848321923
    Domain Joined: false
    Computer Sid: S-1-5-21-220012605-2473902496-1773838398
    Product L C I D: 1033
    User L C I D: 1033
    System L C I D: 1033
    Code Signing: SIGNED_INFO_PRS_SIGNED
    Service Available: true
    Oem Marker Version:
    Oem Id:
    Oem Table Id:
    O A3 Product Key:
    Manufacturer: ASUS
    Model: All Series
    Install Date: 20161222104303.000000-480
    Result: PASS
    Tampered Items:
    Server Props: <?xml version="1.0" encoding="utf-8"?><genuineAuthorization xmlns="http://www.microsoft.com/DRM/SL/GenuineAuthorization/1.0"><version>1.0</version><genuineProperties origin="sppclient"><properties>OA3xOriginalProductId=;OA3xOriginalProductKey=;SessionId=LicensingDia g;TimeStampClient=2016-12-28T21:58:19Z</properties><signatures><signature name="clientLockboxKey" method="rsa-sha256">arwyKSr/+TVleQZ52aUDV0oLpNHtN3RnG8zo3N0/Lr/54iX/6FdkhtQ8Av739EihJC0Wqj1j+cmD5q16pcBYW1ad6lTTIP9aAAayUCg8Wh5z/bBZ5aN8g+9O7eO+w4Z2G9/h1VHzQ4BWnAN0eRJsUzVfk1QAsR64DdyjRWhujZU=</signature></signatures></genuineProperties></genuineAuthorization>

    ****** Errors from Event Log *****

    Message: License Activation (slui.exe) failed with the following error code:
    hr=0xC004C008
    Command-line arguments:
    RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
    Time Written: : 20161222184732.855516-000
    Message: Acquisition of End User License failed. hr=0xC004C008
    Sku Id=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8
    Time Written: : 20161222184732.601737-000
    Message: License acquisition failure details.
    hr=0xC004C008
    Time Written: : 20161222184732.599235-000
    Message: License Activation (slui.exe) failed with the following error code:
    hr=0x8007139F
    Command-line arguments:
    RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=TimerEvent
    Time Written: : 20161222184446.866758-000
    Message: Acquisition of End User License failed. hr=0xC004C008
    Sku Id=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8
    Time Written: : 20161222184446.726774-000
    Message: License acquisition failure details.
    hr=0xC004C008
    Time Written: : 20161222184446.725774-000
      My Computer

  9. Superfly's Avatar
    Posts : 3,337
    Thread Starter
       #9

    DAVEY JONES said:
    How do I know that diagnostic download isn't yet another missive from hell? Particularly now that we can't trust A/V progs to save our sorry asses?
    You obviously do not know me... why would a reputable site allow the app if it was bogus?


    DAVEY JONES said:
    P.S. I've no idea how that S. African [?] flag got there. Not mine.
    What flag?

    DAVEY JONES said:
    How to interpret the "Errors From Event Log"? Looks bad but I'm not qualified to interpret.

    Time Zone: Pacific Standard Time(GMT-08:00)
    Active Sku Id: 2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8
    Active Sku Description: Windows(R) Operating System, RETAIL channel
    Product Uniqueness Groups: 55c92734-d682-4d71-983e-d6ec3f16059f
    Active Product Key P Key Id: 547cfccd-f3f8-50b0-3c97-d2b3a42f22bf
    Active Product Key Pid Ex: 03612-03261-000-168247-00-1033-14393.0000-3572016
    Active Product Key Channel: Retail
    Active Volume Customer Pid:
    Offline Installation Id: 239430003988457992061285622647748061471976283600573018848321923
    Domain Joined: false
    Computer Sid: S-1-5-21-220012605-2473902496-1773838398
    Product L C I D: 1033
    User L C I D: 1033
    System L C I D: 1033
    Code Signing: SIGNED_INFO_PRS_SIGNED
    Service Available: true
    Oem Marker Version:
    Oem Id:
    Oem Table Id:
    O A3 Product Key:
    Manufacturer: ASUS
    Model: All Series
    Install Date: 20161222104303.000000-480
    Result: PASS
    Tampered Items:
    Server Props: <?xml version="1.0" encoding="utf-8"?><genuineAuthorization xmlns="http://www.microsoft.com/DRM/SL/GenuineAuthorization/1.0"><version>1.0</version><genuineProperties origin="sppclient"><properties>OA3xOriginalProductId=;OA3xOriginalProductKey=;SessionId=LicensingDia g;TimeStampClient=2016-12-28T21:58:19Z</properties><signatures><signature name="clientLockboxKey" method="rsa-sha256">arwyKSr/+TVleQZ52aUDV0oLpNHtN3RnG8zo3N0/Lr/54iX/6FdkhtQ8Av739EihJC0Wqj1j+cmD5q16pcBYW1ad6lTTIP9aAAayUCg8Wh5z/bBZ5aN8g+9O7eO+w4Z2G9/h1VHzQ4BWnAN0eRJsUzVfk1QAsR64DdyjRWhujZU=</signature></signatures></genuineProperties></genuineAuthorization>

    ****** Errors from Event Log *****

    Message: License Activation (slui.exe) failed with the following error code:
    hr=0xC004C008
    Command-line arguments:
    RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
    Time Written: : 20161222184732.855516-000
    Message: Acquisition of End User License failed. hr=0xC004C008
    Sku Id=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8
    Time Written: : 20161222184732.601737-000
    Message: License acquisition failure details.
    hr=0xC004C008
    Time Written: : 20161222184732.599235-000
    Message: License Activation (slui.exe) failed with the following error code:
    hr=0x8007139F
    Command-line arguments:
    RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8;NotificationInterval=1440;Trigger=TimerEvent
    Time Written: : 20161222184446.866758-000
    Message: Acquisition of End User License failed. hr=0xC004C008
    Sku Id=2b1f36bb-c1cd-4306-bf5c-a0367c2d97d8
    Time Written: : 20161222184446.726774-000
    Message: License acquisition failure details.
    hr=0xC004C008
    Time Written: : 20161222184446.725774-000
    Why chop-off the top bit? Unlicensed? The key was used too many times on too many PC's.

    Activation troubleshooting-capture.png
      My Computer


  10. Posts : 56
    Win 10 Home
       #10

    I didn't knowingly chop off any top part. I don't see that any part of it is missing. As for "Why would a reputable site . . . . ?" I think you can answer that for yourself.. Like, why did MSFT allow a fake pop-up to appear with their software? Point being, ordinary users like myself have no idea what or who to trust anymore. And no, I don't know you but your avatar is not exactly trust-inspiring. Did you think it was? Sorry, but its rather scary.

    The pink pop-up was the reason I called for help as I mentioned, this was my third install and they wouldn't even allow two as the second time they tried to force me to buy another copy and I raised holy hell about that until they finally gave me a new key. So I knew this activation wouldn't work and I called.
      My Computer


 
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