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Tried multiple times to do Windows 10 Anniversary upgrade on desktop
I just joined this forum today, so I am brand new.
Both my desktop and laptop were Windows 7 systems that I successfully updated over a year ago to Windows 10.
The desktop never changed the version showing when I use the winver command - still Windows 10 Build 10240. The system was an upgraded desktop purchased on ebay from a company that refurbs and upgrades the computer.
I tried to upgrade both of them to the new Anniversary version of Windows 10. The laptop updated perfectly the first time. It is also a HP system. The laptop version shows 1607 OS Build 14393.82
I have not had any errors.
I am not a hardware person, so I spent a long time researching how to run reports to answer the questions for the System Specs. I am attaching the reports from SiSoftware Sandra and CPU-z in case I did not correctly report some of the details.
I hope that someone can help me.
If not, can you tell me if I explained this well enough to ask Microsoft for help? I am a bit intimidated by that.
Thank you so much in advance,
Sally