Page 1 of 2 12 LastLast
  1.    12 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 6
    Windows 10

    Thunderbird times out after Windows 10 upgrade


    Upgraded to Windows 10 ver 1607 build 14393.1198 and now TB's little wheel just spins, eventually timing out. I've uninstalled TB using Revo uninstaller which finds and deletes leftovers. The re-downloaded the latest TB and reinstalled. No help. I've checked settings which haven't changed. I can get email just fine on my mini laptop. I use IMAP. I can browse the internet just fine. (Just joined here.) All ideas appreciated. Even weird ones.

    Thanks...

    Don
      My ComputerSystem Spec
  2.    12 Jun 2017 #2
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,051
    Win 10 Pro (1703)

    Hi, I use Tbird, same Windows build, no problems- except I use POP3.

    When do you find
    now TB's little wheel just spins
    ?

    Is that when you try to receive, or send mail?
      My ComputerSystem Spec
  3.    12 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 6
    Windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, I use Tbird, same Windows build, no problems- except I use POP3.

    When do you find ?

    Is that when you try to receive, or send mail?
    Just checked. Can't send either. So it's both sending and recieving All very strange. TB has been on IMAP for a long time. Well over a year, with no problems. So I don't think it's that. It seems that, somehow, Windows is blocking just that program.

    Thanks.
      My ComputerSystem Spec
  4.    12 Jun 2017 #4
    Join Date : Jun 2017
    Posts : 6
    Windows 10
    Thread Starter

    I tried "run as Administrator" and that didn't help either. It does turn out I can send though. Sorry.
      My ComputerSystem Spec
  5.    12 Jun 2017 #5
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,051
    Win 10 Pro (1703)

    Hi, you said you upgraded to Windows 10 ver 1607 build 14393.1198 - may I ask from what ... a different Windows build?

    And what's your Tbird build?

    Do you have any particular AV/Firewall solution in place?

    Can you access your email accounts using a browser?
      My ComputerSystem Spec
  6.    12 Jun 2017 #6
    Join Date : Jun 2017
    Posts : 6
    Windows 10
    Thread Starter

    Quote Originally Posted by dalchina View Post
    Hi, you said you upgraded to Windows 10 ver 1607 build 14393.1198 - may I ask from what ... a different Windows build?

    And what's your Tbird build?

    Do you have any particular AV/Firewall solution in place?

    Can you access your email accounts using a browser?
    Yes, I can access email from a browser.

    I use Eset AV, never had an issue before. I can stop Eset temporarily and that didn't help.

    Thunderbird 52.1.1

    Updated from Win 10 ver 15?? I'll have to check.

    As I write this I'm on a different computer that is also setup to get my email. Works fine. I'm gonna have to sit sown with both computers is front of me and see if I can find what's different. This ver of Tbird is 45.5.1 I can revert to a previous ver easy enough. I can try that.

    Meantime all ideas still welcome.

    Thanks
      My ComputerSystem Spec
  7.    12 Jun 2017 #7
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,051
    Win 10 Pro (1703)

    I'm on 45.8 - despite being on the release channel... so am applying the update.
    Receiving via POP3 is ok with latest build.

    You may want to check your version of ESET, but you said stopping it didn't help.

    You can try Tbird with no addons - e.g. Help, Restart with...

    Are both PCs the same Windows build?
      My ComputerSystem Spec
  8.    12 Jun 2017 #8
    Join Date : Jun 2017
    Posts : 6
    Windows 10
    Thread Starter

    OK, I've got both machines running next to each other. I'll check your question and various settings to see if they match. Will get back asap. I started Tbird with addons disabled. It started but didn't fix anything.

    Thanks.
      My ComputerSystem Spec
  9.    13 Jun 2017 #9
    Join Date : Jan 2015
    UK, Midlands
    Posts : 11,051
    Win 10 Pro (1703)

    Hi
    Try separating the issue- Windows vs email client. Download a small email client such as Pop peeper (This is a really neat free/commercial utility, great for quickly scanning mail across a number of accounts and indicating if there is mail and allowing you to process it and delete rubbish).

    Configure one IMAP account. If that client can access your mail, it's a Tbird issue.

    Is Tbird set to use a proxy?

    Try in Tbird, Help, Troubleshooting Information - this will help compare your two systems.

    Just to check- not all email providers implement IMAP. Can you confirm you are certain yours does?

    Consider using Ccleaner

    Click image for larger version. 

Name:	Snap 2017-06-13 at 07.09.33.jpg 
Views:	16 
Size:	51.2 KB 
ID:	139247

    I came across this:
    ubuntu - Clear and rebuild IMAP cache in Thunderbird - Super User

    Then there's the basic question of how IMAP is implemented, and how one might repair that. Not something I've come across to date.

    Try (although this is probably redundant as you have 1 PC that can access your accounts)
    Email Server Test | SMTP Exchange IMAP POP3 Server Testing

    and Telnet
    How to test your email with Telnet | 123-reg Support

    Connect to IMAP server with telnet | Tech Bits

    You could also consider posting a question on Mozilla's forum.
    Last edited by dalchina; 13 Jun 2017 at 02:41.
      My ComputerSystem Spec
  10.    17 Jun 2017 #10

    Quote Originally Posted by dalchina View Post
    Hi, I use Tbird, same Windows build, no problems- except I use POP3.

    When do you find ?

    Is that when you try to receive, or send mail?
    Hi there
    I wouldn't advise these days using POP3 - especially if you have more than one device -- IMAP is the way to do it.
    Although I use Thunderbird on Linux it's the same on Windows - but remember on Windows it probably requires some part of Firefox or some of the binary / executable libraries that firefox uses. - IMO an infinitely superior browser to IE or Edge --the only reason I even THINK of using Edge is that it can read pdf files without needing a pdf reader application and can print them to a pdf file.

    Click image for larger version. 

Name:	tbird.png 
Views:	1 
Size:	212.3 KB 
ID:	139929

    Update Firefox (or install it) and then re-install thunderbird.

    Cheers
    jimbo
      My ComputerSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
Solved Win 10 Creator Upgrade removes firefox/thunderbird/chrome taskbar icon
Greetings, My system installed the Creator Upgrade yesterday and since that time the task bar icons for Thunderbird, Firefox (54), Firefox (Nightly) and google Chrome will not survive a system reboot or windows explorer reset. I can repin them but...
General Support
Tried multiple times to do Windows 10 Anniversary upgrade on desktop
I just joined this forum today, so I am brand new. Both my desktop and laptop were Windows 7 systems that I successfully updated over a year ago to Windows 10. The desktop never changed the version showing when I use the winver command -...
Windows Updates and Activation
Upgrade to Windows 10 Home, version 1511, 10586 Failed 3 times
I have a 4 week old HP notebook with Windows 10 already installed. The above Upgrade (Update??) has failed 3 times & I suspect it is the root of other problems (Can't create more user accounts, can't sign in to Cortana.) According to the web...
Windows Updates and Activation
BSODs at random times after windows upgrade
Hi there, I recently managed to get a cryptowall/cryptolocker virus. I wiped everything, formatted c: and reinstalled windows 7 home premium. Was getting constant, seemingly random BSODs 10+ times daily. Tried a bunch of things, didn't work, so...
BSOD Crashes and Debugging
Solved Dell Venue 8 Pro -upgrade to Windows 10 failed more than 25 times
I have tried upgrading my Dell venue 8 Pro many times from GWX, installation media and direct download in normal and also after reset of tablet with secure boot and also removing secure boot, removing fast boot and with fast boot using all...
Installation and Upgrade
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 13:46.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums