Restoring previous version of Windows after update attempt! MS:Bravo!

mmo · 24 Aug 2016

Today I saw that Windows had scheduled a major update and for that a reboot somewhen during the night. I decided to trigger that update right away.

My laptop (MS' flagship Surface Pro 4) started to download and upgrade which took suspiciously long (about 45 minutes)!
Then it rebooted and was "Applying the updates" for another 15-20 minutes or so. Then it rebooted again (which wasn't a surprise at first because there was a line stating that it would reboot several times during the process.

What *was* a surprise, however, was that after the second reboot there was a very short flash of a messages stating something about "Attempting...." (but I hadn't time to read that) and then suddenly a message "Restoring you previous version of Windows". So, obviously something must have gone badly wrong during the update! :-(

Bravo Microsoft: that why we love Windows 10 so much! Unasked updates all the time and then close encounters with total system crashes! And you can't properly update your own devices! If I want to gamble I normally go elsewhere, not to my laptop but with Windows-10 I learn a know a whole new world, indeed!

dalchina · 25 Aug 2016

Not sure if this is just a gripe as you're not asking for help from us volunteers...

This is not a Microsoft site- just users, like yourself, sometimes with our own problems.

If you want to deal with MS, you can phone their support, provide feedback via the Feedback app, or post on an MS technet forum for example.

Meanwhile, you can examine the Windows update log (a web search will tell you how).
What is your Windows build? Was the update the cumulative update post anniversary build? (See your Windows update history).