New
#1
Can't install Windows 10 Anniversary update, stuck on build 10240
Hi,
I have a Packard Bell OneTwo S3221. It came factory installed with W7.
I upgraded to W10 last year after difficulty - upgrading to W10 via Windows update would not work, kept installing to a certain percentage then would reboot to a blank screen and freeze indefinitely, I needed to power off then on restart it would roll back to W7. This happened repeatedly despite trying all sorts - clean boots, uninstalling antivirus and updating drivers, etc.
I finally installed W10 using Media creation tool. Everything ran fine. But when the big update came in Novmember 2015 that failed to, in the same way as above, however all other monthly windows updates install fine.
Windows update never tried to push the Nov 2015 update on me again - I'm still on build 10240 now.
I was prompted to install the anniversary update by Windows update last week but that also failed in the same way as above. Download ok and begins installing fine, then at some point after 50% complete I get the blank screen indefinitely and have to power off, then it reverts back to W10 build 10240.
Having checked Packard Bell website my model is not supported by Packard Bell for W10, and they are not providing any drivers for it. This may explain the problems.
Can anyone suggest how to find out what the problem is and if there is a solution? I've tried looking in Update history for error codes, but there is none, it doesn't even show an attempt to install the anniversary update. Like i said every other monthly update since last year installs fine, its just the big builds that won't.
Thanks