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#1
activation invalid after deletion of product key
For
the product ID was deleted.Code:ProductName : Windows 10 Pro ProcessorArchitecture : x64 EditionId : Professional BuildLab : 17763.rs5_release.180914-1434 ActiveSkuDescription : Windows(R) Operating System, RETAIL channel
The operating system was Windows 7 or 8 factory installed (upgrade/ downgrade rights) and was upgraded to windows 10 during the free upgrade period.
The computer should have licensing information on Microsoft servers.
There is a Microsoft account.
The activation diagnostic tool after deletion of the product ID displayed invalid license.
Validation code: 0xC004F014
The Software Licensing Service reported that the product key is not available.
The V2 log collector, last ran on 9/21 displayed ActivePartialProductKey : 3V66T
It also displayed data for these rows:
Code:ToolVersion : 10.0.17763.652 LicensingStatus : SL_LICENSING_STATUS_LICENSED LicensingStatusReason : 0x4004F401 LocalGenuineState : SL_GEN_STATE_IS_GENUINE LocalGenuineResultP : 1 LastOnlineGenuineResult : GraceTimeMinutes : 0 TotalGraceDays : 0 ValidityExpiration : ActivePartialProductKey : 3V66T ActiveProductKeyPid2 : deleted for the post OSVersion : 10.0.17763.2.00010100.0.0.048 ProductName : Windows 10 Pro ProcessorArchitecture : x64 EditionId : Professional BuildLab : 17763.rs5_release.180914-1434 TimeZone : Central Standard Time(GMT-05:00) ActiveSkuId : deleted for the post ActiveSkuDescription : Windows(R) Operating System, RETAIL channel ProductUniquenessGroups : deleted for the post ActiveProductKeyPKeyId : deleted for the post ActiveProductKeyPidEx : deleted for the post ActiveProductKeyChannel : Retail ActiveVolumeCustomerPid : OfflineInstallationId : deleted for the post DomainJoined : false ComputerSid : deleted for the post ProductLCID : 1033 UserLCID : 1033 SystemLCID : 1033 CodeSigning : SIGNED_INFO_PRS_SIGNED ServiceAvailable : true OemMarkerVersion : 0x00020001 OemId : HPQOEM OemTableId : SLIC-MPC OA3ProductKey : Redacted ActivationScenarioCode : ProductKeyCode : Manufacturer : Hewlett-Packard Model : HP ZBook 17 G2 InstallDate : 20181003041139.000000-300 Result : PASS TamperedItems : ServerProps : Redacted Gathering modern licenses... Gathering modern license diagnostic data... Gathering hardware diagnostic data... Gathering relevant event logs... Gathering desktop license data... Gathering desktop diagnostics data... Gathering desktop task data... Gathering environment data... Gathering active license policy values... Diagnostics file created at deleted for the post
System currently displays:
Windows is not activated.
Product ID: Not available
The computer needs to be troubleshooted for Windows upgrade failure.
None of these commands worked after the run of the upk command.
Code:Microsoft Windows [Version 10.0.17763.805] (c) 2018 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>slmgr.vbs /upk C:\WINDOWS\system32>slmgr /ipk C:\WINDOWS\system32>slmgr /ato C:\WINDOWS\system32>slmgr.vbs /ato C:\WINDOWS\system32>slmgr /dlv C:\WINDOWS\system32>slmgr /dli C:\WINDOWS\system32>slmgr /xpr
Shouldn't a clean install if required be able to be performed having upgraded to Windows 10 (factory installed upgrade)?
Would reset save files and custom install be other options in case troubleshooting steps fail?
What significance if any is the loss of the product key followed by invalid license?
What fixes are available contacting Microsoft global support?
After a manual deletion does a system restore typically restore the product ID ?
Was able to fix (no replies) so will delete the post.
Delete option not seen so will mark as solved
Last edited by zbook; 29 Oct 2019 at 03:36.
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