activation invalid after deletion of product key


  1. Posts : 39,994
    windows 10 professional version 1607 build 14393.969 64 bit
       #1

    activation invalid after deletion of product key


    For
    Code:
    ProductName             : Windows 10 Pro
    ProcessorArchitecture   : x64
    EditionId               : Professional
    BuildLab                : 17763.rs5_release.180914-1434
    ActiveSkuDescription    : Windows(R) Operating System, RETAIL channel
    the product ID was deleted.
    The operating system was Windows 7 or 8 factory installed (upgrade/ downgrade rights) and was upgraded to windows 10 during the free upgrade period.

    The computer should have licensing information on Microsoft servers.
    There is a Microsoft account.

    The activation diagnostic tool after deletion of the product ID displayed invalid license.
    Validation code: 0xC004F014
    The Software Licensing Service reported that the product key is not available.

    The V2 log collector, last ran on 9/21 displayed ActivePartialProductKey : 3V66T
    It also displayed data for these rows:

    Code:
    ToolVersion             : 10.0.17763.652
    LicensingStatus         : SL_LICENSING_STATUS_LICENSED
    LicensingStatusReason   : 0x4004F401
    LocalGenuineState       : SL_GEN_STATE_IS_GENUINE
    LocalGenuineResultP     : 1
    LastOnlineGenuineResult : 
    GraceTimeMinutes        : 0
    TotalGraceDays          : 0
    ValidityExpiration      : 
    ActivePartialProductKey : 3V66T
    ActiveProductKeyPid2    : deleted for the post
    OSVersion               : 10.0.17763.2.00010100.0.0.048
    ProductName             : Windows 10 Pro
    ProcessorArchitecture   : x64
    EditionId               : Professional
    BuildLab                : 17763.rs5_release.180914-1434
    TimeZone                : Central Standard Time(GMT-05:00)
    ActiveSkuId             : deleted for the post
    ActiveSkuDescription    : Windows(R) Operating System, RETAIL channel
    ProductUniquenessGroups : deleted for the post
    ActiveProductKeyPKeyId  : deleted for the post
    ActiveProductKeyPidEx   : deleted for the post
    ActiveProductKeyChannel : Retail
    ActiveVolumeCustomerPid : 
    OfflineInstallationId   : deleted for the post
    DomainJoined            : false
    ComputerSid             : deleted for the post
    ProductLCID             : 1033
    UserLCID                : 1033
    SystemLCID              : 1033
    CodeSigning             : SIGNED_INFO_PRS_SIGNED
    ServiceAvailable        : true
    OemMarkerVersion        : 0x00020001
    OemId                   : HPQOEM
    OemTableId              : SLIC-MPC
    OA3ProductKey           : Redacted
    ActivationScenarioCode  : 
    ProductKeyCode          : 
    Manufacturer            : Hewlett-Packard
    Model                   : HP ZBook 17 G2
    InstallDate             : 20181003041139.000000-300
    
    Result        : PASS
    TamperedItems : 
    
    ServerProps : Redacted
    
    
    
    Gathering modern licenses...
    Gathering modern license diagnostic data...
    Gathering hardware diagnostic data...
    Gathering relevant event logs...
    Gathering desktop license data...
    Gathering desktop diagnostics data...
    Gathering desktop task data...
    Gathering environment data...
    Gathering active license policy values...
    Diagnostics file created at deleted for the post


    System currently displays:
    Windows is not activated.
    Product ID: Not available

    The computer needs to be troubleshooted for Windows upgrade failure.

    None of these commands worked after the run of the upk command.
    Code:
    Microsoft Windows [Version 10.0.17763.805]
    (c) 2018 Microsoft Corporation. All rights reserved.
    
    C:\WINDOWS\system32>slmgr.vbs /upk
    
    C:\WINDOWS\system32>slmgr /ipk
    
    C:\WINDOWS\system32>slmgr /ato
    
    C:\WINDOWS\system32>slmgr.vbs /ato
    
    C:\WINDOWS\system32>slmgr /dlv
    
    C:\WINDOWS\system32>slmgr /dli
    
    C:\WINDOWS\system32>slmgr /xpr


    Shouldn't a clean install if required be able to be performed having upgraded to Windows 10 (factory installed upgrade)?

    Would reset save files and custom install be other options in case troubleshooting steps fail?


    What significance if any is the loss of the product key followed by invalid license?


    What fixes are available contacting Microsoft global support?

    After a manual deletion does a system restore typically restore the product ID ?



    Was able to fix (no replies) so will delete the post.
    Delete option not seen so will mark as solved
    Last edited by zbook; 29 Oct 2019 at 03:36.
      My Computer


  2. Posts : 3,449
       #2

    The product key determines the edition to be installed - Windows cannot determine the licence when there is none

    You have to specify a key (leaving the key blank has no effect)

    eg: slmgr /ipk XXXXX-XXXXX-XXXXX-XXXXX-XXXXX

    When online the activation server will match the Installation ID (containing the pid (which is derived from the key), hardware id etc) with the digital licence.
      My Computer


  3. Posts : 1,620
    Windows 10 Home
       #3

    Superfly, do you think any one of several key find utilities can help the OP? I'm not sure which one to suggest.
      My Computer


  4. Posts : 3,449
       #4

    RolandJS said:
    Superfly, do you think any one of several key find utilities can help the OP? I'm not sure which one to suggest.
    I don't know of any key find utilities..

    On a clean install the upgrade key gets wiped - what I gather here is the installed key got deleted.

    Thus installation of the generic key (Win 10 Pro in this instance) would get the digital licence back
      My Computer


 

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