1. Joined : Oct 2015
    Posts : 1
    Windows 10 Pro Insider Preview Build 10547
       16 Oct 2015 #1

    Built in apps crashing in build 10547 (with abnormal symptoms?)


    Hi, i got a lot of help when i was on the windows 8 forums, now getting help here

    I went back to Build 1047 from the latest preview build (10565) due to system stability issues.
    The restore went fine, all my files and settings stayed.
    The problem happened a few hours after restoring.
    I needed to preview a photo that needed photoshopping for a personal project.
    I tried to open the photo, but the built in photo app won`t open for some reason
    The same thing happened for videos and a few other.

    The insider hub, contact support, and setting opened just fine.

    The icons are blank for some reason. (Showed in attached thumbnail)

    For example, when I wanted to open a photo, it show a error like this
    Windows cannot find "C:\users\Name\desktop\something.png". Make sure that you typed the name correctly, and then try again.

    The file exists and does open fine in windows photo viewer.

    Same thing with videos
    It will open fine in Windows Media Player and VLC.

    I have contacted the support team at Microsoft for any solution. The guy on the support line said that it should be a hardware issue, not a software issue.

    Any guesses on what caused this issue? (I think the app files may got corrupted during restoration to the previous build) A fast reply would be helpful (I need this thing back up as soon as possible to get work done)
    Attached Thumbnails Attached Thumbnails Untitled.png   Screenshot (9).jpg  
      My System SpecsSystem Spec


  2. Joined : Nov 2013
    Chicagoland
    Posts : 20,805
    Tower: W8.1; Laptop: W10 Pro build 10586; Windows Phone 8
       17 Oct 2015 #2

    yutost said: View Post
    Hi, i got a lot of help when i was on the windows 8 forums, now getting help here

    I went back to Build 1047 from the latest preview build (10565) due to system stability issues.
    The restore went fine, all my files and settings stayed.
    The problem happened a few hours after restoring.
    I needed to preview a photo that needed photoshopping for a personal project.
    I tried to open the photo, but the built in photo app won`t open for some reason
    The same thing happened for videos and a few other.

    The insider hub, contact support, and setting opened just fine.

    The icons are blank for some reason. (Showed in attached thumbnail)

    For example, when I wanted to open a photo, it show a error like this
    Windows cannot find "C:\users\Name\desktop\something.png". Make sure that you typed the name correctly, and then try again.

    The file exists and does open fine in windows photo viewer.

    Same thing with videos
    It will open fine in Windows Media Player and VLC.

    I have contacted the support team at Microsoft for any solution. The guy on the support line said that it should be a hardware issue, not a software issue.

    Any guesses on what caused this issue? (I think the app files may got corrupted during restoration to the previous build) A fast reply would be helpful (I need this thing back up as soon as possible to get work done)
    Hello, yutost. Welcome to Windows Ten Forums.

    I had problems with the "built in" WinRT Store apps in 10547 as well. Surprisingly my 10565 runs flawlessly. If you had no problems with 10547 before, then obviously the rollback is flawed.

    I suggest you either fresh install via ISO or run the following.

    DISM command to check the OS store health first. If it needs repair then command that. DISM - Repair Windows 10 Image - Windows 10 Forums

    After that run SFC command: SFC Command - Run in Windows 10 - Windows 10 Forums

    If that doesn't help run: Store - Re-register in Windows 10 - Windows 10 Forums

    After that open the Store and search for each flawed app by searching for each one in the search box there. It will lead you to it's page and show the condition. You may need to reinstall each one.

    Hope that helps and good luck.
      My System SpecsSystem Spec


 


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