Windows 10: How to get a replacement AC power cord for your Surface Pro Surface

Page 1 of 2 12 LastLast

  1. Posts : 29,287
    64-bit Windows 10 Pro build 17672
       21 Jan 2016 #1

    How to get a replacement AC power cord for your Surface Pro


    Today, in consultation with safety regulators, we announced a voluntary replacement program for all Surface Pro AC power cords sold before March 15, 2015, in the U.S. and Canada and before July 15, 2015, in other markets where Surface is sold. If the cord is wound too tightly, twisted or pinched over an extended period of time there is a potential risk for the AC cord– the cord that connects the power supply unit to the electrical socket – to overheat.

    While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers. The safety of our customers is our top priority.

    What does this mean for you?

    If you bought a Surface Pro, Surface Pro 2 or Surface Pro 3 in the above timeframe, we recommend you get a free replacement AC power cord from Microsoft as soon as possible. To see if you qualify for a free replacement and begin the exchange process, please visit www.surface.com/powercord.

    If you have any other questions regarding your Surface Pro, please contact our Surface Support team.
    To review our instructions for power cord care, please visit the Power Cord Care section of our support website.

    The Surface Team

    Source: How to get a replacement AC power cord for your Surface Pro | Microsoft Devices Blog
      My ComputersSystem Spec


  2. Posts : 6,596
    Windows 10 Pro x64
       21 Jan 2016 #1

    Thanks, replacement ordered
      My ComputersSystem Spec


  3. Posts : 475
    Windows Vista Ultimate x64 Edition
       21 Jan 2016 #2

    It pays to be "plugged in" to this situation (soft tomatoes only please - ouch!)
      My ComputerSystem Spec

  4.    22 Jan 2016 #3

    You can get alomost any accessory from Microsoft online or at a store.
      My ComputerSystem Spec


  5. Posts : 6,596
    Windows 10 Pro x64
       22 Jan 2016 #4

      My ComputersSystem Spec

  6.    22 Jan 2016 #5

    z3r010 said: View Post
    I guess he didn't read the post..
      My ComputerSystem Spec


  7. Posts : 29,287
    64-bit Windows 10 Pro build 17672
    Thread Starter
       22 Jan 2016 #6

    orlbuckeye said: View Post
    You can get alomost any accessory from Microsoft online or at a store.
    This is for getting a FREE replacement for a defective power cord instead of what you posted.
      My ComputersSystem Spec

  8.    22 Jan 2016 #7

    Brink said: View Post
    This is for getting a FREE replacement for a defective power cord instead of what you posted.
    You should be able to to that at the store also. Either at the store online and they will send it to you or a store at the mall. They are there to help the customer out. They want to make your Surface experience pleasureable. In fact they want you to replace it as soon as possible. It like if you have a recall on your car you don't go to the auto part store you go to the dealer.
      My ComputerSystem Spec

  •   My ComputerSystem Spec


  • Posts : 6,596
    Windows 10 Pro x64
       22 Jan 2016 #9

    Oh FFS, read the bloody thread!!!!
      My ComputersSystem Spec


  •  
    Page 1 of 2 12 LastLast

    Related Threads
    Read more: New Intel drivers appear to solve Surface Pro 4 sleep power consumption issue
    Read more: Microsoft to recall some Surface Pro power cables | ZDNet UPDATE: https://www.tenforums.com/windows-10-news/38183-how-get-replacement-ac-power-cord-your-surface-pro.html
    I am wondering what is the best power supply to purchase for Microsoft Surface Pro 4 to carry around in case I need to recharge it. The power supply that came with Microsoft Surface Pro 4 will be staying at home. Thank you for all suggestions.
    BIOS On Steroids: Surface Pro 4 And Surface Book Use Custom UEFI Interface To Manage Hardware 45225 Read more: https://t.co/HC9E2eSbDS
    Hi, HP G60 laptop, occasionally I get a thermal cutout when sthg exceptional is going on. When this has happened, I get a BSOD after a restart and get stuck in a restart loop a couple of times and can't boot normally and don't get my boot menu...
    Our Sites
    Site Links
    About Us
    Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

    © Designer Media Ltd
    All times are GMT -5. The time now is 20:43.
    Find Us