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  1.    21 Jan 2016 #1
    Join Date : Oct 2013
    Posts : 25,726
    64-bit Windows 10 Pro build 17046

    How to get a replacement AC power cord for your Surface Pro


    Today, in consultation with safety regulators, we announced a voluntary replacement program for all Surface Pro AC power cords sold before March 15, 2015, in the U.S. and Canada and before July 15, 2015, in other markets where Surface is sold. If the cord is wound too tightly, twisted or pinched over an extended period of time there is a potential risk for the AC cord– the cord that connects the power supply unit to the electrical socket – to overheat.

    While there are no reports of serious injury, a small number of our customers have reported this issue and we are taking action to address by making free replacement cords available to all eligible customers. The safety of our customers is our top priority.

    What does this mean for you?

    If you bought a Surface Pro, Surface Pro 2 or Surface Pro 3 in the above timeframe, we recommend you get a free replacement AC power cord from Microsoft as soon as possible. To see if you qualify for a free replacement and begin the exchange process, please visit www.surface.com/powercord.

    If you have any other questions regarding your Surface Pro, please contact our Surface Support team.
    To review our instructions for power cord care, please visit the Power Cord Care section of our support website.

    The Surface Team

    Source: How to get a replacement AC power cord for your Surface Pro | Microsoft Devices Blog
      My ComputersSystem Spec
  2.    21 Jan 2016 #2
    Join Date : Oct 2013
    Standish, Lancashire
    Posts : 6,093
    Windows 10 Pro x64

    Thanks, replacement ordered
      My ComputersSystem Spec
  3.    21 Jan 2016 #3

    It pays to be "plugged in" to this situation (soft tomatoes only please - ouch!)
      My ComputerSystem Spec
  4.    22 Jan 2016 #4

    You can get alomost any accessory from Microsoft online or at a store.
      My ComputerSystem Spec
  5.    22 Jan 2016 #5
    Join Date : Oct 2013
    Standish, Lancashire
    Posts : 6,093
    Windows 10 Pro x64

      My ComputersSystem Spec
  6.    22 Jan 2016 #6
    Join Date : Jan 2014
    Oak Ridge TN, USA
    Posts : 24,523
    Windows 10 Pro x64

    Quote Originally Posted by z3r010 View Post
    I guess he didn't read the post..
      My ComputerSystem Spec
  7.    22 Jan 2016 #7
    Join Date : Oct 2013
    Posts : 25,726
    64-bit Windows 10 Pro build 17046
    Thread Starter

    Quote Originally Posted by orlbuckeye View Post
    You can get alomost any accessory from Microsoft online or at a store.
    This is for getting a FREE replacement for a defective power cord instead of what you posted.
      My ComputersSystem Spec
  8.    22 Jan 2016 #8

    Quote Originally Posted by Brink View Post
    This is for getting a FREE replacement for a defective power cord instead of what you posted.
    You should be able to to that at the store also. Either at the store online and they will send it to you or a store at the mall. They are there to help the customer out. They want to make your Surface experience pleasureable. In fact they want you to replace it as soon as possible. It like if you have a recall on your car you don't go to the auto part store you go to the dealer.
      My ComputerSystem Spec
  9.    22 Jan 2016 #9
      My ComputerSystem Spec
  10.    22 Jan 2016 #10
    Join Date : Oct 2013
    Standish, Lancashire
    Posts : 6,093
    Windows 10 Pro x64

    Oh FFS, read the bloody thread!!!!
      My ComputersSystem Spec

 
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