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  1. Joined : Jan 2014
    Posts : 976
    Windows 8.1, 10
       09 Aug 2015 #1

    Confirmation Customer Support will help Activate on hardware change


    Apologies if someone's already posted this... but I thought it would be good to know what happens if there are significant hardware changes. I do note that the question didn't ask about a motherboard change though.

      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Posts : 401
    Windows 10 Pro
       09 Aug 2015 #2

    Hm, that's a promise. Far too often they are not kept. Let's see how they handle it in reality. Since I'm still on AMD's FX platform I guess I will have to change that in the not so distant future. Actually the only thing that's keeping me from doing so is that I'm holding on to see if AMD comes up with a successor of the Bulldozer CPUs or not. If not I will probably switch to Intel sooner or later. That is going to be the moment to discover if MS keeps up to it's promise.
      My System SpecsSystem Spec


  3. Joined : Oct 2014
    Posts : 83
    Windows 10 x64 Insider
       11 Aug 2015 #3

    altae said: View Post
    Hm, that's a promise. Far too often they are not kept. Let's see how they handle it in reality. Since I'm still on AMD's FX platform I guess I will have to change that in the not so distant future. Actually the only thing that's keeping me from doing so is that I'm holding on to see if AMD comes up with a successor of the Bulldozer CPUs or not. If not I will probably switch to Intel sooner or later. That is going to be the moment to discover if MS keeps up to it's promise.
    Changing motherboard is same thing as new PC and free upgrade does not cover another PC.
    HDD, RAM, VGA and even CPU is OK. Motherboard is where it ends.
    Moving from AMD to intel will require to change MB so MS doesn't have to cover you for that.
    If you have retail (OEM doesn't allow MB change anyway) version of earlier windows then you have to do it within 1 year free upgrade period. And you still have to install (remove win 10 that uses that win for upgrade before) retail win 7/8 and then use free upgrade again.
      My System SpecsSystem Spec


  4. Joined : Jul 2015
    Posts : 212
    10 (Free upgrade)
       11 Aug 2015 #4

    The correct answer from Microsoft should have been...

    "Dear sir, we get asked this question a lot so let me put your mind at ease:

    You shouldn't encounter any difficulties upgrading your computer's hardware and keeping your activation of Windows 10 intact.
    In the unlikely event that you do have a problem then Customer Support will re-activate your OS.
    However, if you replace your motherboard then you will run into difficulties.
    Again, this can be fixed by contacting Customer Support."

    Then again, Microsoft isn't famous for it's customer satisfaction!
      My System SpecsSystem Spec


  5. Joined : Oct 2014
    Posts : 401
    Windows 10 Pro
       11 Aug 2015 #5

    Nobody can know for sure now. We'll see when I eventually have to change my mainboard
    Last edited by altae; 12 Aug 2015 at 11:13.
      My System SpecsSystem Spec


  6. Joined : Apr 2015
    California
    Posts : 362
    Windows 10 Pro x64
       11 Aug 2015 #6

    I recently upgraded (2 days ago) a 5 year old Dell Inspiron 580 desktop with a new CPU (from an Intel G6950 Pentium to an Intel I5 750) added a GPU card (NVIDIA GeForce 8400 GS) to replace the built in mother board GPU and changed the hard disks from a 320GB to a 500GB. Also added a PCIe Wifi card to replace the existing USB Wifi. Then did a clean reinstall with Windows 7 immediately prior to the Windows 10 upgrade. No problem with maintaining the Windows activation all the way through.

    So short of actually changing the motherboard, it appears other hardware changes don't affect existing Windows activation.
      My System SpecsSystem Spec


  7. Joined : Oct 2013
    North West Indianapolis, Indiana
    Posts : 446
    Windows 7 Ultimate 64 Bit and VM
       12 Aug 2015 #7

    I am pretty sure you catch more flies with honey than vinegar so if you talk nicely to the Microsoft support technician they will help you and solve your issue. If you go on blowing hot and cold and give them grief you'll get the "You need to buy a key answer". I have never had a problem getting Microsoft software Windows, Office etc reactivated even after a motherboard swap with OEM Windows XP. The motherboard had failed everything else was the same but take my word I was nice on the phone and got it reactivated.
      My System SpecsSystem Spec


  8. Joined : Sep 2014
    Posts : 92
    64-bit 10240 10 Pro
       12 Aug 2015 #8

    I had to do this today and I did not change anything.
      My System SpecsSystem Spec


  9. Joined : Jul 2015
    Posts : 68
    Windows 10
       12 Aug 2015 #9

    News flash folks they have always done this even since the XP days. I have never had an activation issue to be unresolved. They will sooner give it away for free than to let you steal Windows.
      My System SpecsSystem Spec


  10. Joined : Jul 2015
    Posts : 6,897
    Windows 10 Pro
       13 Aug 2015 #10

    Antilope said: View Post
    I recently upgraded (2 days ago) a 5 year old Dell Inspiron 580 desktop with a new CPU (from an Intel G6950 Pentium to an Intel I5 750) added a GPU card (NVIDIA GeForce 8400 GS) to replace the built in mother board GPU and changed the hard disks from a 320GB to a 500GB. Also added a PCIe Wifi card to replace the existing USB Wifi. Then did a clean reinstall with Windows 7 immediately prior to the Windows 10 upgrade. No problem with maintaining the Windows activation all the way through.

    So short of actually changing the motherboard, it appears other hardware changes don't affect existing Windows activation.
    And on July 29, 2016 that upgrade to Windows 10 from your clean install of Windows 7 on new hardware will cost you $199. That's what people are complaining about. Your change in hardware and Windows 10 activation proves nothing because you installed Windows 7 on it first - which is exactly what Microsoft is telling people to do if they lose Windows 10 activation due to hardware changes.

    Mansome said: View Post
    News flash folks they have always done this even since the XP days. I have never had an activation issue to be unresolved. They will sooner give it away for free than to let you steal Windows.
    Correct. With a retail key they will let you change computers so many times within a certain time period and still activate it automatically online. After you hit that limit, then you have to call the Microsoft Activation phone number and tell the computer voice that you have that copy of Windows installed on only computer and it will give you the return code to activate it. I know, I hit that limit many times because I have a 3 pack family license but it only has 1 key, and I love doing clean installs whenever anyone in my family gets an upgrade/new computer.
      My System SpecsSystem Spec


 
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