Locked out of Windows 10 due to a non-microsoft account


  1. Posts : 2
    windows 10
       #1

    Locked out of Windows 10 due to a non-microsoft account


    Every time I try to log in to my computer, I am given the error 'We can't sign in to your account' and am sent to a temporary profile which obviously means I cannot access my files or create new ones.

    The computer recently asked me to enter new account details on my profile so I added my work email which is NOT a microsoft account.
    I think the problem is that as I try to sign in to the computer, microsoft is searching for a microsoft email and not finding one so is saying that it just can't sign in.
    I have managed to find and copy all of my files from my account by creating another admin user and retrieving them this way (which I don't think should be possible as it seems very unsafe but whatever) but I would rather not just create a new user and delete the older user as all my programmes, emails, settings etc are still in the old account.

    I have tried editing the registry, adding new profiles, and changing various settings but essentially what I need to do is change the email address associated with that user without being logged in to that user - is this possible??? I'm going insane with this and just keep going in circles!!
      My Computer


  2. Posts : 8,111
    windows 10
       #2

    Welcome to the forum. Simple answer is to register the email with Ms then it's a ms account it doesn't have to be normal an email can be registered with ms
      My Computer


  3. Posts : 2
    windows 10
    Thread Starter
       #3

    Thanks!
    Apparently it already is a microsoft account (I didn't realise the guy who set up the pc had registered it) so now I really don't know.
      My Computer


  4. Posts : 4,144
    Windows 3.1 to Windows 11
       #4

    First Off..
    If this a personal PC, DO NOT use your MS Account for the user login verification process...

    Setup a new user using a LOCAL (PC Hosted) Account and just skip over the MS Account BS..

    Or convert MS Account Setting over to a Local Account Login
      My Computer


  5. Posts : 18,432
    Windows 11 Pro
       #5

    Have you tried using the work email address and password to log into Windows?
      My Computer


  6. Posts : 16,955
    Windows 10 Home x64 Version 22H2 Build 19045.4170
       #6

    George,

    On the original account that had the problem, did you try Fix You've been signed in with a temporary profile - TenForums?

    Denis
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 18:55.
Find Us




Windows 10 Forums