Windows 10: Locked out of Windows 10 due to a non-microsoft account

  1.    06 Dec 2017 #1

    Locked out of Windows 10 due to a non-microsoft account


    Every time I try to log in to my computer, I am given the error 'We can't sign in to your account' and am sent to a temporary profile which obviously means I cannot access my files or create new ones.

    The computer recently asked me to enter new account details on my profile so I added my work email which is NOT a microsoft account.
    I think the problem is that as I try to sign in to the computer, microsoft is searching for a microsoft email and not finding one so is saying that it just can't sign in.
    I have managed to find and copy all of my files from my account by creating another admin user and retrieving them this way (which I don't think should be possible as it seems very unsafe but whatever) but I would rather not just create a new user and delete the older user as all my programmes, emails, settings etc are still in the old account.

    I have tried editing the registry, adding new profiles, and changing various settings but essentially what I need to do is change the email address associated with that user without being logged in to that user - is this possible??? I'm going insane with this and just keep going in circles!!
      My ComputerSystem Spec

  2.    06 Dec 2017 #2

    Welcome to the forum. Simple answer is to register the email with Ms then it's a ms account it doesn't have to be normal an email can be registered with ms
      My ComputerSystem Spec

  3.    06 Dec 2017 #3

    Thanks!
    Apparently it already is a microsoft account (I didn't realise the guy who set up the pc had registered it) so now I really don't know.
      My ComputerSystem Spec


  4. Posts : 2,008
    Windows 3.1 to Windows 10
       06 Dec 2017 #4

    First Off..
    If this a personal PC, DO NOT use your MS Account for the user login verification process...

    Setup a new user using a LOCAL (PC Hosted) Account and just skip over the MS Account BS..

    Or convert MS Account Setting over to a Local Account Login
      My ComputerSystem Spec

  5.    06 Dec 2017 #5

    Have you tried using the work email address and password to log into Windows?
      My ComputerSystem Spec


  6. Posts : 586
    Windows 10 Home x64 and Pro x86
       06 Dec 2017 #6

    George,

    On the original account that had the problem, did you try Fix You've been signed in with a temporary profile - TenForums?

    Denis
      My ComputerSystem Spec


 

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