infinite loop at login screen

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  1. FreeBooter
    Posts : 5,378
    Windows 11 Pro 64-bit
       New #11

    Grotok said:
    OK done. Windows partition is not visible. How to mount it? Hibernation is probably on.

    ┌──(kali㉿kali)-[~]
    └─$ lsblk
    NAME MAJ:MIN RM SIZE RO TYPE MOUNTPOINTS
    loop0 7:0 0 3.7G 1 loop /usr/lib/live/mount/rootfs/filesystem.squashfs
    /run/live/rootfs/filesystem.squashfs
    sda 8:0 1 7.3G 0 disk
    ├─sda1 8:1 1 4.3G 0 part /usr/lib/live/mount/medium
    │ /run/live/medium
    └─sda2 8:2 1 928K 0 part /media/kali/6568-7043

    ┌──(kali㉿kali)-[~]

    Thank you.
    I think you have problem following instructions i have on my video shown you how to reset Windows user account password but for some reason you doing other things.
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  3. Grotok
    Posts : 8
    Win 10
    Thread Starter
       New #12

    FreeBooter said:
    I think you have problem following instructions i have on my video shown you how to reset Windows user account password but for some reason you doing other things.
    I'm sorry, I've been looking at various solutions online. I rewatched the video again and I'm stuck at the same step. I don't see the Windows partition in the File explorer. What am I doing wrong? Thank you.
    Attached Thumbnails Attached Thumbnails infinite loop at login screen-20240102_163025_result.jpg  
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  4. FreeBooter
    Posts : 5,378
    Windows 11 Pro 64-bit
       New #13

    Are you using Bitlocker if yes you need to suspend it.

    4 Ways to Remove or Disable BitLocker Drive Encryption on Windows 10
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  6. Grotok
    Posts : 8
    Win 10
    Thread Starter
       New #14

    FreeBooter said:
    Are you using Bitlocker if yes you need to suspend it.

    4 Ways to Remove or Disable BitLocker Drive Encryption on Windows 10
    It's very possible Bitlocker is on my nephew's computer. I tried the link you provided me. Problem: all these solutions require that I first log into Windows to disable Bitlocker. Since I can't login...well that's the crux of the problem.
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  7. FreeBooter
    Posts : 5,378
    Windows 11 Pro 64-bit
       New #15

    Grotok said:
    It's very possible Bitlocker is on my nephew's computer. I tried the link you provided me. Problem: all these solutions require that I first log into Windows to disable Bitlocker. Since I can't login...well that's the crux of the problem.
    You can execute those commands from recovery environment.
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  8. Grotok
    Posts : 8
    Win 10
    Thread Starter
       New #16

    FreeBooter said:
    You can execute those commands from recovery environment.
    More trouble I'm afraid. I can enter the recovery mode with restart + SHIFT key from the login screen. I choose command prompt. It reboots, but then it prompts me for the password which I don't have!

    Next I tried booting with USB Win10 LIVE. However, after I few minutes, the screen turns black and it shuts down. My Win10 LIVE is in English and the Pro version. My nephew's computer is Win 10 Home and in French. Could this prevent the USB from loading properly?
    Attached Thumbnails Attached Thumbnails infinite loop at login screen-20240102_175641_result.jpg   infinite loop at login screen-20240102_175701_result.jpg  
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  9. FreeBooter
    Posts : 5,378
    Windows 11 Pro 64-bit
       New #17

    Language wont be trouble make sure the USB flash drive first boot device from BIOS Boot tab.
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  10. Grotok
    Posts : 8
    Win 10
    Thread Starter
       New #18

    FreeBooter said:
    Language wont be trouble make sure the USB flash drive first boot device from BIOS Boot tab.
    Thank you, I will try again later. I have family matters to attend to first.

    - - - Updated - - -

    OK, my nephew took the computer back and he'll take over. I gave him the info regarding the links from dalchina and the troubleshooting from Freebooter. Hopefully, things will get resolve. Thank you everyone for your assistance.
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  12. FreeBooter
    Posts : 5,378
    Windows 11 Pro 64-bit
       New #19

    You are very welcome!
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