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PC created a mysterious outlook.com account and password on 1803 OS
My old HP laptop had Windows 1709 on it and it auto updated to OS 1803.
I haven't used it lately and when booting it up I noticed an outlook account with a password requried
to open the pc. I didn't create this account nor a password, however I did have a username on the pc before it updated to Win 1803. I can not get into the pc now as I don't know or create a password. The account was mysteriously created when updating to 1803. I tried resetting the password, but MS states that I must use a gmail account which I also do not own or know of. I didn't create a gmail account starting with "en". So they keep telling me I don't have enough info to reset the mysterious password.
It sounds crazy and it is. I have a pc with an unknown password and outlook account that I did not create.
I am locked out of my pc. I can not get into safe mode without the unknow outlook password.
Is there anyway I can delete this false account to get into my pc other than taking it to a pc shop?
Thanks for any help,
lray