Re-starting in Safe Mode-Won't take Password

Fleet, I'm leaving for the night. Would like to give you a couple things to do, since you're several hours behind me:

Open Control Panel, go to System and tell us what it says for Windows Edition (Home/Pro/Education/Enterprise, etc.)

Look in Settings>Apps & features and see if AVG is still showing in there. If so, see if you can uninstall it that way. If it's not there, good. If it is still there, but you can't uninstall it, let us know.

Open an Admin Command Prompt and type

Code:

sfc /scannow

Hit Enter and let it run. We're looking for the result "No violations found". If it says anything else, reboot the system and run it again, up to 3 times.

If you still get errors that can't be fixed, enter this in the Admin Command Prompt box

Code:

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

This will put a text file on your desktop called sfcdetails. Post that information here.

In the Admin Command Prompt type

Code:

chkdsk /r

The system will tell you it can't check the disk because it's in use, and would you like it to run at the next boot? Answer Y [then enter], then reboot the system and let the disk check run.


Do you have an empty USB flash drive at least 8gig?
Do you have an external hard drive? Do you have your data backed up on it?
Just need to know this stuff...

Hi fleet420

Here is what I think I would do. You may wish to wait for a second opinion. This all started when you said you uninstalled AVG. You then said you ran a cleaner ( I avoid cleaners myself) and I think it corrupted the uninstall. Likely AVG would have at some point asked for a restart to get at files locked by Windows, the restart would have released them. AVG realized something went sideways and failed to safe mode.

So I would download the AVG Remover program found at this link. Maybe even down load on your other machine.

https://www.avg.com/en-ca/utilities

I would then boot to safe mode (yes I know this sounds like trouble) and I would run the AVG Remover exe and then I would boot back to Normal start up.

To get to safe mode I would hold the shift key down and left click restart. Windows will restart with the Advance Startup Options, tutorial attached.

Boot to Advanced Startup Options in Windows 10

Once windows restarts click Trouble Shoot, then Advance Options, then Startup Settings, then Restart in lower right corner and finally selection 5) Safe mode with networking.

Run AVG Remover exe.

Restart computer.

As I said you may wish to see what others have to say. If this fails I think I would trying the in place repair. I'm getting ahead of myself. One step at a time.

fleet420 said:

What I did, in the order I did it -

Disabled Elevated Admin.
Removed AVG / with no problems
Ran both scans / no problems on either
Ran a scan with Windows Defender / nothing found

Okay good. thank you.

fleet420 said:

I looked in Control Panel/System here's what I got-
Windows 10 Enterprise 2015 LTSB
64bit x64Based Processor

Thanks.

fleet420 said:

I have many USB's - 5=8G and 1=16G (no shortage there)
I do not have an external drive

I do not have any backup, because when I try to do it I get confused, frustrated then I give up (I know )

We can help you with a backup, but you'll need an external drive for that.

fleet420 said:

I have access to another new...win 10 home pro 64bit/Dell that I can use to download or research on and a Samsung Galaxy Tab 3 (oldie but goody)

Okay.

fleet420 said:

Here's what it does now.
when I start up, it asks me which user and these are the choices it gives
Windows 10
or
AVG Antivirus Uninstall

the Win 10 is/or was the Elevated Admin. Account but not sure what it is now, I haven't picked it
I pick the AVG Antivirus Uninstall and it is my User account I have to put the changed password in and it opens with no issues.
When I am in my desktop some things do not work,.. like the start button and in the Control Panel it does say, in the Backup heading, Backup and restore Windows 7, so not sure bout that, ?
I will be cleaning my gutters today I am not thrilled at the idea. But will come back every hour or so to see if you have posted. Thanks so much!

I think, you should log out of AVG Antivirus Uninstall and try going into the Windows 10 account. See what's in there. Are all your files and documents there as well?

and I didn't say repair shop, I said in place repair. (another process)

So Fleet420, do you have any personal data on this machine, spreadsheets, letters, taxes etc that are not backed up?