New
#90
Hi Shaun / everyone
I am trying to help my elderly next door neighbour who has somehow screwed up her Windows 10 password. She's adamant about what it should be, and there's nothing obvious like caps lock / num lock on. I assume she has accidentally changed it.
So.... I was filled by hope in finding your tutorial for "Option SIX: Boot to Advanced Startup Options from a Hard Reboot", aiming to then follow "Enable or Disable Elevated Administrator account in Windows 10" option 5 to reset her password. Phew.
However, within Option Six, I'm not even achieving this:
"3. Repeat steps 1 and 2 above until you see the Windows logo screen or Please wait during boot like below. Usually it may take repeating up to 3 times."
I've lost count of how many times I've cycled through switching on and off..... it jut takes me to the login screen every time. It's a Toshiba Satellite laptop. When switched on it displays "Toshiba - Leading Innovation >>>" before a circle of dots appears and Windows loads. How quickly should I press the power button to switch it off again? I've tried quick.... I've tried slow.... it makes no difference.
My neighbour says the machine is about 4 years old. I believe it was supplied with Windows 8 but then upgraded to Windows 10. She has no media to enable recovery.
Fingers crossed for a solution....