Page 10 of 10 FirstFirst ... 8910
  1.    4 Weeks Ago #90
    Join Date : Sep 2017
    Posts : 4
    Windows 10

    Hi Shaun / everyone

    I am trying to help my elderly next door neighbour who has somehow screwed up her Windows 10 password. She's adamant about what it should be, and there's nothing obvious like caps lock / num lock on. I assume she has accidentally changed it.
    So.... I was filled by hope in finding your tutorial for "Option SIX: Boot to Advanced Startup Options from a Hard Reboot", aiming to then follow "Enable or Disable Elevated Administrator account in Windows 10" option 5 to reset her password. Phew.

    However, within Option Six, I'm not even achieving this:
    "3. Repeat steps 1 and 2 above until you see the Windows logo screen or Please wait during boot like below. Usually it may take repeating up to 3 times."

    I've lost count of how many times I've cycled through switching on and off..... it jut takes me to the login screen every time. It's a Toshiba Satellite laptop. When switched on it displays "Toshiba - Leading Innovation >>>" before a circle of dots appears and Windows loads. How quickly should I press the power button to switch it off again? I've tried quick.... I've tried slow.... it makes no difference.

    My neighbour says the machine is about 4 years old. I believe it was supplied with Windows 8 but then upgraded to Windows 10. She has no media to enable recovery.

    Fingers crossed for a solution....
      My ComputerSystem Spec
  2.    4 Weeks Ago #91
    Join Date : Oct 2013
    Posts : 24,317
    64-bit Windows 10 Pro build 17017
    Thread Starter

    Hello Dave, and welcome to Ten Forums.

    I suppose you could create a Windows 10 installation USB on any PC, and boot from the USB on her laptop to Windows Setup. You can then open an elevated command prompt at this point to enable the built-in Administrator account.
      My ComputersSystem Spec
  3.    3 Weeks Ago #92
    Join Date : Sep 2017
    Posts : 4
    Windows 10

    Quote Originally Posted by Brink View Post
    I suppose you could create a Windows 10 installation USB on any PC, and boot from the USB on her laptop to Windows Setup. You can then open an elevated command prompt at this point to enable the built-in Administrator account.
    Thanks for the tip. I am still running Windows 7 myself (my PCs were unsupported for upgrade) but I'm sure I could find someone to create an installation USB.

    I found via a Toshiba forum that I could use F12 during startup to enter the BIOS menu, and from that reached a command prompt. I thought that would enable me to continue with "Enable or Disable Elevated Administrator account in Windows 10" option 5 but step 7 fails because regedit complains that it is already open, similar to other posts in the thread.

    The F12 route also allows me to regress Windows to a restore point but even if I took it back before recent updates I suspect it would not roll back the passwords to the one my neighbour remembers? Sorry - I know the question is off-topic but I can't find a simple answer via Google.

    Thanks for your help.
      My ComputerSystem Spec
  4.    3 Weeks Ago #93
    Join Date : Jul 2015
    Posts : 9,131
    Windows 10 Pro

    Quote Originally Posted by YetAnotherDave View Post
    Thanks for the tip. I am still running Windows 7 myself (my PCs were unsupported for upgrade) but I'm sure I could find someone to create an installation USB.
    You can create a Windows 10 USB flash drive on a Windows 7 computer:
    Download Windows 10
      My ComputerSystem Spec
  5.    3 Weeks Ago #94
    Join Date : Sep 2017
    Posts : 4
    Windows 10

    Quote Originally Posted by NavyLCDR View Post
    You can create a Windows 10 USB flash drive on a Windows 7 computer:
    Download Windows 10
    Thanks NavyLCDR. In fact, I had already discovered that but am not sure which version to download (32/64 bit?, Edition?). The help on the linked page assumes you can check this within Windows, but I can't log in without the password! Any idea if this is easy to check via ini files etc from the command prompt?

    I'm beginning to wish I had simply nodded when my neighbour said she'd have to buy a new PC, or let her phone Microsoft!

    Thanks again....
      My ComputerSystem Spec
  6.    3 Weeks Ago #95
    Join Date : Jul 2015
    Posts : 9,131
    Windows 10 Pro

    Pick just plain Windows 10 and both 32/64 bit. You'll need an 8 GB flash drive. And probably English (United Kingdom) for language.
    Last edited by NavyLCDR; 3 Weeks Ago at 09:36.
      My ComputerSystem Spec
  7.    3 Weeks Ago #96
    Join Date : Sep 2017
    Posts : 4
    Windows 10

    Quote Originally Posted by NavyLCDR View Post
    Pick just plain Windows 10 and both 32/64 bit. You'll need an 8 GB flash drive. And probably English (United Kingdom) for language.
    Thanks NavyLCDR. Typical, isn't it. The unusable laptop has 600Gb of free space and I need to go and buy an 8 Gb flash drive because I don't have anything suitable. I hope I report back with a success later.
      My ComputerSystem Spec

 
Page 10 of 10 FirstFirst ... 8910


Similar Threads
Tutorial Category
usb boot from restart vs recovery options in control panel
when attempting to install win 10 from a usb drive is there a difference between restarting the pc with usb as first in boot order in bios vs in win8.1 control panel recovery options advanced options using it to restart and boot from usb devive....
Installation and Upgrade
Customization Create Advanced Startup Options Shortcut in Windows 10
How to Create an Advanced Startup Options Shortcut in Windows 10 Advanced startup includes the options below and more: Start recovery (aka: Windows RE or WinRE), troubleshooting, and diagnostic tools. Boot from a disk (ex: USB or DVD) or...
Tutorials
Solved Windows 10 update corrupted dual boot options
When I first installed the Win 10 Preview, it set up a dual boot (actually triple boot, 3 OS's - Win 7, Win 8.1 and Win 10). One of the Win 10 updates corrupted it. I've tried to fix it by booting with all 3 OS install discs and running...
Installation and Upgrade
Advanced Boot Options Menu (Choose an option)
The same trick from Windows 8/8.1 still works in 10. https://www.tenforums.com/tutorials/2294-boot-options-menu-open-windows-10-a.html Click on Start, click the power icon at the top of the Start Menu. Hold down Shift and click on Restart. ...
General Support
9860 asks me to select OneDrive options on boot
Since my update to build 9860.. Every time I login I get the OneDrive screen asking to set options with the Next button. No matter what I select or do, it just keeps appearing.
General Support
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 21:16.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums