Strange Skype / Windows (?) Audio Problem.

mikeincousa · 19 Mar 2021

I have been successfully using Skype just about forever.

Now suddenly when I make a Skype-out call after the line starts to ring I get audio but it is very weak.

I cannot adjust the volume with the windows sliders or Skype settings.

The sound reminds me of someone talking in metal can.

It actually sounds better than I have heard before but the very low volume offsets the tone improvement.

I have not tested the quality of inbound calls: my use is exclusively outbound connections.

Problem is the same for Skype to Skype and Skype to POTS.

I have been through all the audio settings in Skype and Windows.

I cannot find anything in either venue that speaks to the volume going down ONLY when making an outbound call.

I called a couple of numbers with my Google number and did not have any problems.

I cannot find content in the Internet that even mentions this problem.

Has anybody here had this problem? Have a fix?

Thanks for any thoughts

mikeincousa · 23 Mar 2021

The first step in solving this issue was hearing a very faint audio output from the back of my HP large screen monitor.

Then I found this procedur. It worked :). All seems well now, but I am holding my breath.
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https://answers.microsoft.com/en-us/...ff3d050?auth=1
................................................................................................eSca n Health
PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Scanhealth
Deployment Image Servicing and Management tool
Version: 10.0.19041.844
Image Version: 10.0.19041.867

[==========================100.0%==========================]
No component store corruption detected.
The operation completed successfully.
PS C:\WINDOWS\system32>
.......................................................................................

Restore Health
PS C:\WINDOWS\system32> DISM.exe /Online /Cleanup-image /Restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.19041.844
Image Version: 10.0.19041.867

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
PS C:\WINDOWS\system32>
...................................................................

DISM.exe /online /cleanup-image /startcomponentcleanup

Deployment Image Servicing and Management tool
Version: 10.0.19041.844

Image Version: 10.0.19041.867

[===== 10.0% ]
[==========================100.0%==========================]
The operation completed successfully.
PS C:\WINDOWS\system32> DISM.exe /online /cleanup-image /startcomponentcleanup

...............................................................

sfc /scannow
Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>