locked out of advanced sound settings ??

So i got all new drivers for my audio and video and despite this I'm still locked out, HP support said its a windows issues as there drivers for Realtek fully support this function to 24 bit sample rate, i have turned off spatial sounds thinking this may be the issue, but nope its still locked out, Someone tell me how to fix this, i even reinstalled windows today thinking that was it nope. so what's going on and why is this locked out. i have even tried removing all the check boxes in there nothing it's still greyed out.

Can you access it by going
Start - Control panel - Hardware and sound - Manage audio devices - Right click on speakers
- Properties - Advanced

dalchina said:

Hi, the forum prompted you to specify your full Windows build number (so we don't have to keep asking). Could you please do so? Thanks.



Are you using external speakers of any kind, or the laptop speakers, or headphones? This seems to be associated with the use of bluetooth devices. Note:

https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/sound-quality-frequency-is-grayed-out/331787d9-5bf0-4b71-82b3-74395cb70f0d

Sound quality

@dalchina Nope not using Bluetooth speakers i have plugged in external but it still remains locked out, its the same if i use internal built in or plugged headphones or speakers, remains locked out, is very strange. also i added my OS information to specs sorry about that. i will tell you here to save your work OS build 19041.388.
@xsteveuk to answer question nope, is the same . i don't see hardware and sounds just a sounds area and is the same as the shots i put up.

@dalchina here is my main window , also wow were did you get speakers/hp ?? all i find is the speakers/headphones? boom 3d is disabled i only use it for headphones its application i bough works ok.


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lol i see you did a comparison my dumb LOL

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i see mine is way different a few wired things , at least you can change to 24 bit ugh I'm stuck like this

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@dalchina for giggles i turned off the other selections to match yours and nothing still locked as show here.

@dalchina yes someone said hardware acceleration and someone said spatial audio but i turned that off so its not that in fact MS connected and disabled it to see, and they also disabled hardware acceleration, as well, not even they could figure it out. I did a clean boot it still like this, i even made a new user account a backup admin account offline from a MS account still like this . hoping someone else has experienced this and no how to fix.

@dalchina yes someone said hardware acceleration and someone said spatial audio but i turned that off so its not that in fact MS connected and disabled it to see, and they also disabled hardware acceleration, as well, not even they could figure it out. I did a clean boot it still like this, i even made a new user account a backup admin account offline from a MS account still like this . hoping someone else has experienced this and no how to fix.