locked out of advanced sound settings ??

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  1. Posts : 1,116
    win 10 pro x64 os build 20H2
       #1

    locked out of advanced sound settings ??


    So i got all new drivers for my audio and video and despite this I'm still locked out, HP support said its a windows issues as there drivers for Realtek fully support this function to 24 bit sample rate, i have turned off spatial sounds thinking this may be the issue, but nope its still locked out, Someone tell me how to fix this, i even reinstalled windows today thinking that was it nope. so what's going on and why is this locked out. i have even tried removing all the check boxes in there nothing it's still greyed out.
    locked out of advanced sound settings ??-realtek-audio.pnglocked out of advanced sound settings ??-realtek-r-2.pnglocked out of advanced sound settings ??-realtek-r-3.pnglocked out of advanced sound settings ??-realtek-r.png
      My Computer


  2. Posts : 35,541
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Hi, the forum prompted you to specify your full Windows build number (so we don't have to keep asking). Could you please do so? Thanks.

    Are you using external speakers of any kind, or the laptop speakers, or headphones? This seems to be associated with the use of bluetooth devices. Note:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/sound-quality-frequency-is-grayed-out/331787d9-5bf0-4b71-82b3-74395cb70f0d

    Sound quality
      My Computers


  3. Posts : 207
    Windows 10
       #3

    Can you access it by going
    Start - Control panel - Hardware and sound - Manage audio devices - Right click on speakers
    - Properties - Advanced
      My Computer


  4. Posts : 1,116
    win 10 pro x64 os build 20H2
    Thread Starter
       #4

    dalchina said:
    Hi, the forum prompted you to specify your full Windows build number (so we don't have to keep asking). Could you please do so? Thanks.



    Are you using external speakers of any kind, or the laptop speakers, or headphones? This seems to be associated with the use of bluetooth devices. Note:

    https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/sound-quality-frequency-is-grayed-out/331787d9-5bf0-4b71-82b3-74395cb70f0d

    Sound quality
    @dalchina Nope not using Bluetooth speakers i have plugged in external but it still remains locked out, its the same if i use internal built in or plugged headphones or speakers, remains locked out, is very strange. also i added my OS information to specs sorry about that. i will tell you here to save your work OS build 19041.388.
    @xsteveuk to answer question nope, is the same . i don't see hardware and sounds just a sounds area and is the same as the shots i put up.
      My Computer


  5. Posts : 35,541
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #5

    This is what mine looks like - there are a couple of extra items on yours.
    locked out of advanced sound settings ??-1.png

    Try a clean boot (google or see tutorial if unsure how) and check the sample rate setting again to see if something is conflicting with this- there are one or two mentions of this happening.
      My Computers


  6. Posts : 1,116
    win 10 pro x64 os build 20H2
    Thread Starter
       #6

    @dalchina here is my main window , also wow were did you get speakers/hp ?? all i find is the speakers/headphones? boom 3d is disabled i only use it for headphones its application i bough works ok.
    locked out of advanced sound settings ??-speakers.png

    - - - Updated - - -

    lol i see you did a comparison my dumb LOL

    - - - Updated - - -

    i see mine is way different a few wired things , at least you can change to 24 bit ugh I'm stuck like this

    - - - Updated - - -
    @dalchina for giggles i turned off the other selections to match yours and nothing still locked as show here.
    locked out of advanced sound settings ??-s-eakers-2.png
      My Computer


  7. Posts : 35,541
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #7

    Again:
    Try a clean boot (google or see tutorial if unsure how) and check the sample rate setting again to see if something is conflicting with this- there are one or two mentions of this happening.
      My Computers


  8. Posts : 1,116
    win 10 pro x64 os build 20H2
    Thread Starter
       #8

    @dalchina yes someone said hardware acceleration and someone said spatial audio but i turned that off so its not that in fact MS connected and disabled it to see, and they also disabled hardware acceleration, as well, not even they could figure it out. I did a clean boot it still like this, i even made a new user account a backup admin account offline from a MS account still like this . hoping someone else has experienced this and no how to fix.
      My Computer


  9. Posts : 1,116
    win 10 pro x64 os build 20H2
    Thread Starter
       #9

    @dalchina yes someone said hardware acceleration and someone said spatial audio but i turned that off so its not that in fact MS connected and disabled it to see, and they also disabled hardware acceleration, as well, not even they could figure it out. I did a clean boot it still like this, i even made a new user account a backup admin account offline from a MS account still like this . hoping someone else has experienced this and no how to fix.
      My Computer


  10. Posts : 35,541
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #10

    You have a Bang and Olufsen sound card.

    The problem may be associated with that or related software.

    Trying to access Playback Devices in Sound doesn't work (there is no option to turn off Enhancements; the Enhancements tab just lists the name of the software, and the options to change the sample rate or bit depth are grayed out). Uninstalling the driver altogether and attempting to install a new one doesn't work (Conexant reinstalls itself automatically, including B&O).

    Get rid of Bang & Olufsen'''s horrible "enhancements" : techsupport

    Suggest you post in HP's forums and look for people with similar hardware.

    However, the post above says
    The users on the HP support forum are clueless. HP tech support by phone and by IM are clueless. I have half a mind to get a different model, but nothing else is comparable in terms of the specs I'm looking for, and besides, there has to be a way to remove software that comes with a computer. Registry Editor, hex editor, I don't care. Please, somebody, anybody, help me just get rid of B&O once and for all.
      My Computers


 

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