Audio keeps cutting out on new laptop

Hello @Xirix,

Xirix said:

My sister recently got a new laptop : NX.HLYEK.009 | Acer Aspire 3 17.3” Laptop | ao.com

She complained that the audio started randomly cutting off, so I went to the manufacturer's website and I got the audio drivers and installed them, it seemed to be fine but today she told me it cut off again (this time the audio just didn't happen on start-up, after playing around and a few restarts later it fixed itself).

I'm not sure what else I can do to fix this problem. The thing is barely a week old, and all we've done is install the Windows updates, some games, and the audio driver.

I know you said you installed the driver, but just in case there are other problems, can you please perform the following [ this checks for ANY Problem Device Errors ] . . .

[1] Goto this TenForums link => Batch Scripts / Programs.
[2] Goto the heading Find ANY Problem Devices . . .
[3] Download and Run the .bat file.

If there are ANY Problem Device Errors it will create a Prob_Devices.txt file on the Desktop!

[4] Upload the results => How to Upload and Post Screenshots and Files at Ten Forums.

I hope this helps!

Xirix said:

Hi Paul, thanks for getting back to me, I just ran the program and it said no problem devices were found.

That's good!

Hello @Xirix,

Have you tried these? . . .

Change Default Audio Device

[1] Open Settings.
[2] Goto System --> Sound.
[3] Under Sound, click the Choose your output device drop down menu [ right-hand side ].
[4] Select the required output device from the drop down list.
[5] You might need to restart the App [ like audio players ] for the change to be implemented.

Enable or Disable Sound Output Device

[1] Open Settings.
[2] Goto System --> Sound.
[3] Under Output, click the Choose your output device drop down menu [ right-hand side ].
[4] Click on the Device properties link [ just below ].
[5] Under Device properties, uncheck Disable [ if it is checked ].
[6] You might need to restart the App [ like audio players ] for the change to be implemented.

I hope this helps!

I had a look, there's only one thing there, the Realtek audio, and it's not set to disable in properties.

I'm going to just try uninstalling in safe mode and reinstalling the recommended drivers from the acer website in safe mode, if that doesn't do it, well... I'll post again if the problem persists.

Edit: Okay no, that did nothing, I still have nothing coming through my speakers, this is ludicrous, I have no audio at all now rather than it just happening 'sometimes' and I can't get it to work.

- - - Updated - - -

Okay so new development, I plugged in some headphones out of curiousity. I can hear sound through the headphones, so it's just not coming through the speakers.

But Windows isn't telling me the speakers are broken, so is it even possible it's a hardware fault now?