Certain Universal Apps aren't working


  1. Posts : 3,257
    Windows 10 Pro
       #1

    Certain Universal Apps aren't working


    This is not your typical "My modern apps don't work" post. Some of my apps are working fine, for instance Edge and Mail. Others, do not, such as the Windows Store, Weather, Photos, etc...

    I've tried all the various tricks to uninstall and re-install these apps, but get the same thing. The Event Log says that the apps can't be "activated", which indicates some kind of licensing issue perhaps, but I haven't found the solution yet.

    This is Windows 10 Enterprise 14388 build. It's joined to a domain, and I strongly suspect that my domain admins have a group policy that is interfering, but I can't be sure. They had already disabled Microsoft Accounts, and turned off Telemetry via group policy and registry settings, which I have countered by forcing these back on and denying update access to those keys. I suppose it's possible that this might be affecting the apps as well, but it's strange that some apps work and some don't.

    Any suggestions? SFC and Dism cleanups report no issues or corruption. App re-installs seem to complete fine, but the apps still don't work. UAC is, of course, ON.
      My Computer


  2. Posts : 3,453
       #2

    For App licensing see:
    %SystemRoot%\System32\Winevt\Logs\Microsoft-Client-Licensing-Platform%4Admin.evtx

    Package licences gets archived then re-installed (per lease activation) - not sure how long each lease lasts tho'.

    eg: Onenote entry on 21 June ( 2 months after initial install)

    The license with Id 8ce3d3dd-a4c7-6c38-5fde-1f9f5df98807 has been archived successfully. PFM if available: microsoft.office.onenote_8wekyb3d8bbwe

    Application license successfully installed.
    Package: microsoft.office.onenote_8wekyb3d8bbwe
    User Id (if available): NULL
    License Id: 8ce3d3dd-a4c7-6c38-5fde-1f9f5df98807
    Associate Id: 8ce3d3dd-a4c7-6c38-5fde-1f9f5df98807
      My Computer


  3. Posts : 3,257
    Windows 10 Pro
    Thread Starter
       #3

    I have fixed the problem. I booted to a recovery console, deleted the WindowsApps folder, then deleted the registry keys, then performed an in-place repair upgrade.

    Not sure what caused this as it was installed clean, but I strongly suspect it had something to do with the group policy settings of my organization which had attempted to disable things like Microsoft Account association and Insider Previews.

    Regardless, working now.
      My Computer


 

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