We have a HP 4540S pro book we are ready to upgrade to Windows 10 from Win 7 professional, however the install stops
and says the protect tools has to be uninstalled manually so far we cannot uninstall it.
We have tried to remove it in parts but as soon as the computer reboots it is back in full.
Anyone know how to remove HP Protect Tools Security Manager.
Thank You
Andy
Try this:
Launch HP ProtectTools Security Manager and go into settings
Remove the check to the left of the menu and that should disable it.
or
Disable HP ProtectTools Security Manager
Then try to Uninstall in Programs & Features.
HP references:
HP ProtectTools Troubleshooting Guide (PDF)
Search HP uninstall HP ProtectTools Security Manager
+edit
Some HP posts suggest that updating the pgm resolves the Win10 upgrade issue-edit
Release notes: sp64339
Download: sp64339
You might have better luck if you backup your personal data
Then Clean Install Windows 10 Directly without having to Upgrade First
Last edited by Slartybart; 18 Jun 2016 at 11:07. Reason: add update pgm & Clean install info
Slartybart thank you your solution worked much appreciated
Andy
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