1. Joined : Jun 2016
    Posts : 5
    windows 10
       18 Jun 2016 #1

    HP Protect Tools Security Manager


    We have a HP 4540S pro book we are ready to upgrade to Windows 10 from Win 7 professional, however the install stops
    and says the protect tools has to be uninstalled manually so far we cannot uninstall it.
    We have tried to remove it in parts but as soon as the computer reboots it is back in full.
    Anyone know how to remove HP Protect Tools Security Manager.
    Thank You
    Andy
      My System SpecsSystem Spec


  2. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Jun 2016 #2

    Try this:
    Launch HP ProtectTools Security Manager and go into settings
    Remove the check to the left of the menu and that should disable it.
    or
    Disable HP ProtectTools Security Manager

    Then try to Uninstall in Programs & Features.

    HP references:
    HP ProtectTools Troubleshooting Guide (PDF)

    Search HP uninstall HP ProtectTools Security Manager

    +edit
    Some HP posts suggest that updating the pgm resolves the Win10 upgrade issue
    Release notes: sp64339
    Download: sp64339

    You might have better luck if you backup your personal data
    Then Clean Install Windows 10 Directly without having to Upgrade First
    -edit
    Last edited by Slartybart; 18 Jun 2016 at 11:07. Reason: add update pgm & Clean install info
      My System SpecsSystem Spec


  3. Joined : Jun 2016
    Posts : 5
    windows 10
       18 Jun 2016 #3

    uhn100 said: View Post
    We have a HP 4540S pro book we are ready to upgrade to Windows 10 from Win 7 professional, however the install stops
    and says the protect tools has to be uninstalled manually so far we cannot uninstall it.
    We have tried to remove it in parts but as soon as the computer reboots it is back in full.
    Anyone know how to remove HP Protect Tools Security Manager.
    Thank You
    Andy
    Slartybart thank you your solution worked much appreciated
    Andy
      My System SpecsSystem Spec


  4. Joined : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3
       18 Jun 2016 #4

    uhn100 said: View Post
    Slartybart thank you your solution worked much appreciated
    Andy
    You're welcome ...
    Was it the disable pgm or upgrade pgm that solved it for you?
      My System SpecsSystem Spec


  5. Joined : Jun 2016
    Posts : 5
    windows 10
       18 Jun 2016 #5

    Slartybart said: View Post
    You're welcome ...
    Was it the disable pgm or upgrade pgm that solved it for you?
    It was the disable pgm thanks again
      My System SpecsSystem Spec


 


Similar Threads
Thread Forum
Password protect a folder W10
Hi. looking for a password manager to protect a folder in my documents,Did some search and came across this one that I found on inserting password protect a folder into the search box top right. Does any one know anything about this software...
AntiVirus, Firewalls and System Security
Windows Data Protect crash
I'm having an intermittent occurrence of Microsoft Windows Error Reporting application popping up after loading Windows 10, with a message that says "Windows Data Protect has stopped working." This message hangs for a minute or two, then goes...
Performance & Maintenance
how to password protect on bootup
I hope someone can help.....I cannot seem to find the setting to get my laptop to ask for a password upon booting! :cry: Ive looked in the accounts setting and cant find anything. The nearest I have found is under the accounts/sign-in...
User Accounts and Family Safety
When going to task manager, I see "Windows preparing security options"
Why is this running in the background? Is this normal?
Installation and Setup
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 18:36.
Find Us
Twitter Facebook Google+



Windows 10 Forums