1.    18 Jun 2016 #1
    Join Date : Jun 2016
    Posts : 5
    windows 10

    HP Protect Tools Security Manager


    We have a HP 4540S pro book we are ready to upgrade to Windows 10 from Win 7 professional, however the install stops
    and says the protect tools has to be uninstalled manually so far we cannot uninstall it.
    We have tried to remove it in parts but as soon as the computer reboots it is back in full.
    Anyone know how to remove HP Protect Tools Security Manager.
    Thank You
    Andy
      My ComputerSystem Spec
  2.    18 Jun 2016 #2
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Try this:
    Launch HP ProtectTools Security Manager and go into settings
    Remove the check to the left of the menu and that should disable it.
    or
    Disable HP ProtectTools Security Manager

    Then try to Uninstall in Programs & Features.

    HP references:
    HP ProtectTools Troubleshooting Guide (PDF)

    Search HP uninstall HP ProtectTools Security Manager

    +edit
    Some HP posts suggest that updating the pgm resolves the Win10 upgrade issue
    Release notes: sp64339
    Download: sp64339

    You might have better luck if you backup your personal data
    Then Clean Install Windows 10 Directly without having to Upgrade First
    -edit
    Last edited by Slartybart; 18 Jun 2016 at 11:07. Reason: add update pgm & Clean install info
      My ComputerSystem Spec
  3.    18 Jun 2016 #3
    Join Date : Jun 2016
    Posts : 5
    windows 10
    Thread Starter

    Quote Originally Posted by uhn100 View Post
    We have a HP 4540S pro book we are ready to upgrade to Windows 10 from Win 7 professional, however the install stops
    and says the protect tools has to be uninstalled manually so far we cannot uninstall it.
    We have tried to remove it in parts but as soon as the computer reboots it is back in full.
    Anyone know how to remove HP Protect Tools Security Manager.
    Thank You
    Andy
    Slartybart thank you your solution worked much appreciated
    Andy
      My ComputerSystem Spec
  4.    18 Jun 2016 #4
    Join Date : Oct 2013
    Penns Forrest
    Posts : 3,506
    Win_8.1-Pro, Win_10.1607-Pro, Mint_17.3

    Quote Originally Posted by uhn100 View Post
    Slartybart thank you your solution worked much appreciated
    Andy
    You're welcome ...
    Was it the disable pgm or upgrade pgm that solved it for you?
      My ComputerSystem Spec
  5.    18 Jun 2016 #5
    Join Date : Jun 2016
    Posts : 5
    windows 10
    Thread Starter

    Quote Originally Posted by Slartybart View Post
    You're welcome ...
    Was it the disable pgm or upgrade pgm that solved it for you?
    It was the disable pgm thanks again
      My ComputerSystem Spec

 


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