Your Phone App doesn't open any more since installing the SSD driver

NourinE · 17 Mar 2021

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Microsoft Windows [Version 10.0.19042.868](c) 2020 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>chkdsk c: /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 576256 file records processed.File verification completed. Phase duration (File record verification): 21.11 seconds. 9585 large file records processed. Phase duration (Orphan file record recovery): 0.00 milliseconds. 0 bad file records processed. Phase duration (Bad file record checking): 0.54 milliseconds.Stage 2: Examining file name linkage ... 4888 reparse records processed. 818514 index entries processed.Index verification completed. Phase duration (Index verification): 47.27 seconds. 0 unindexed files scanned. Phase duration (Orphan reconnection): 7.48 seconds. 0 unindexed files recovered to lost and found. Phase duration (Orphan recovery to lost and found): 1.41 milliseconds. 4888 reparse records processed. Phase duration (Reparse point and Object ID verification): 70.00 milliseconds.Stage 3: Examining security descriptors ...Security descriptor verification completed. Phase duration (Security descriptor verification): 154.63 milliseconds. 121130 data files processed. Phase duration (Data attribute verification): 0.79 milliseconds.CHKDSK is verifying Usn Journal... 36180848 USN bytes processed.Usn Journal verification completed. Phase duration (USN journal verification): 310.26 milliseconds.Windows has scanned the file system and found no problems.No further action is required. 233179744 KB total disk space. 73629876 KB in 381380 files. 240332 KB in 121131 indexes. 0 KB in bad sectors. 691144 KB in use by the system. 65536 KB occupied by the log file. 158618392 KB available on disk. 4096 bytes in each allocation unit. 58294936 total allocation units on disk. 39654598 allocation units available on disk.Total duration: 1.27 minutes (76436 ms).C:\WINDOWS\system32>

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C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.

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dalchina said:

Ok, then as a matter of routine let's do some routine checks:
a. Check your disk (e.g. Crystal Diskinfo free, Hard Disk Sentinel (trial) - excellent)
b. If ok, then run
chkdsk c: /scan
from an admin command prompt
c. if ok, run
SFC /SCANNOW
similarly
and advise the result.

Please also try several other apps and advise if they are ok. E.g.
Mail
Calendar
Mobile Plans...

Try
Run Windows Store Apps Troubleshooter in Windows 10

This has to be indicative

but I've not found anything useful. Feel free to try searching.

I'm sorry, nothing new the problem still persists

dalchina · 17 Mar 2021

I understand you have no problems with any other apps.

Please create a new user for test purposes. Log in as that user.

See if Your Phone launches then.

If it does, the problem is account specific.

For interest only: note the last fault report.
https://answers.microsoft.com/en-us/...a-21b1a2a06574

What do you see in your Reliability History? There may be a red x with a relevant crash report.

Note there are quite a few reports of
"your phone closes immediately"
if you search.. e.g.
Your Phone app crashes on sign-in

You can also try a clean boot (Google or see tutorial if unsure) to check nothing is clashing with it.