Windows 10: Photo App Crashes Solved

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  1.    08 Sep 2015 #11

    Yeah, I'm still having the problem as well. Bet it's tied into the MS account somehow. When I went to the Apps & Features in settings, the two choices for Photos, Move and Uninstall, are greyed out. I can't select either one of them. So something is up. the The Windows Store says the app is installed but I can't open it from there either as it crashes almost immediately.
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  2.    08 Sep 2015 #12

    Not being smart here but why is this thread marked as solved?
      My System SpecsSystem Spec


  3. Posts : 20
    windows 10 home premium
       08 Sep 2015 #13

    justinizy said: View Post
    PHOTOS issue.

    I used the following steps to uninstall :
    Apps - Uninstall in Windows 10

    Then I go to 'Store' to reinstall Windows Photos app.

    It worked.

    Good luck.
    OK, I tried this, and it worked! I used option 2, suboption 3. Photos is now working as it should...(it's still a crappy app, but it's working).
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  4.    08 Sep 2015 #14

    Damn, not for me. I uninstalled it, went to the store, reinstalled it and upon opening it crashes. Oh well.
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  5. Posts : 20
    windows 10 home premium
       08 Sep 2015 #15

    Gator5000e said: View Post
    Damn, not for me. I uninstalled it, went to the store, reinstalled it and upon opening it crashes. Oh well.
    Did you reboot between the uninstall and the reinstall? I did, and I think that's necessary.

    Oh, and if this still doesn't work, you might try going into power options and uncheck (disable) the fast boot option. Fast boot utilizes a page file/hibernation file that saves startup settings like which drivers to load, etc instead of letting the computer reset these each time it starts up. It might be keeping the old photo app settings. By unchecking fast boot it should flush these out.
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  6.    08 Sep 2015 #16

    Thanks but I don't see that option under the Power Options in Settings or Control Panel Power Options.
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  7. Posts : 20
    windows 10 home premium
       08 Sep 2015 #17

    Gator5000e said: View Post
    Thanks but I don't see that option under the Power Options in Settings or Control Panel Power Options.
    Here's instructions for how to turn fast boot on and off Fast Startup - Turn On or Off in Windows 10 - Windows 10 Forums
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  8.    08 Sep 2015 #18

    I will give that a try, but I noticed something when I just tried to open the Photos app. When the program screen loads, in the bottom left corner of the screen are two links. One is for log in (or something similar) an the other is for settings. The screen crashes quickly so I can't do anything with the links, but I am wondering if the problem related to an account issue? When you open the Photos app, do you see a log in link or are you logged in already?

    I don't know. I've just uninstalled again and will reboot and try one more time.
      My System SpecsSystem Spec

  9.    08 Sep 2015 #19

    Also, when I go back into the Store to reinstall the app, it says Owned under it, so i am wondering if it's somehow tied to my account and reinstalling the same problematic app? In the sample screen shot, the app has the name of the account owner in the lower left hand screen. Mine says log in, as I said. So maybe there is a connection there.

    I would like to hear if you have the log in link in the bottom left hand corner of the screen when the app opens up. And did you have to log in when it first opened? Or was it already logged in to your account?

    Anyway, thanks for all your suggestions.
      My System SpecsSystem Spec


  10. Posts : 20
    windows 10 home premium
       08 Sep 2015 #20

    Away from my computer for a few hours. Will get back to you later, ok?
      My System SpecsSystem Spec


 
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