problems with cortana setting reminder

einstein1969 · 12 Jul 2020

hello everyone, this is my first question in this forum, I hope to be able to solve my problem. Pretty much since about September 2019 cortana stopped working when I try to set a reminder.

The error returned sound like " I'm sorry, an error has occurred, try again in a little while".
EDIT: The error is preceded by: "I'm sorry in this case I can't help you" that flash for a while.

problems with cortana setting reminder-errore-cortana.png

It worked until about September 2019 then began to give this error. What did I try to do? Of all, I tried the 1809 1903 and 1909 even with clean reinstallation but it does not work.

My actual windows version: Window 10 Home 1909 (build SO 18363.900)

Please help me!

Einstein1969

dalchina · 12 Jul 2020

Welcome to tenforums. Thank you for the translation.. the message given in English Windows is, I think
Cortana says "I'm sorry, something went wrong"

(That's what yields search results should you want to find more).

Try:
Solution to Cortana "i'm sorry, something went wrong"

(I can set reminders successfully, by the way)

einstein1969 · 12 Jul 2020

hello and thank you.

I tried to follow the instructions, although my case is different.
The registry setting didn't work, however. keeps giving me the same error.

I added information on the first page about the error if it can be useful.
EDIT: The error in english sond like "I'm sorry, something went wrong, try again in a little bit"

dalchina · 12 Jul 2020

Are you trying to set reminders by typing, or by speaking?

Do both fail the same way?

That you have found this after a clean installation might suggest failing to access the internet, which seems needed when speaking to Cortana. Do you have a firewall or are you using a VPN or anything else that might interfere?

In what way is your case different to what is described in that article?

einstein1969 · 12 Jul 2020

If I create the reminder by typing it is saved and work well

problems with cortana setting reminder-clipboard.png

By speaking fail with the error.

I Have tested with clean install without any Antivirus. Don't work.

Now I have Mcafee , but I have disabled firewall for test and don't work.

The internet work well.

Cortana work well for other porpouse, it connect to internet well

but for reminder won't work

EDIT: I don't use VPN

dalchina · 12 Jul 2020

Does Cortana recognise your speech otherwise?

Also try creating a new user for test purposes, log in as that user, and then try.

There are some basic checks related to Cortana reminders here:
Cortana Reminders not working in Windows 10 [Fixed]

einstein1969 · 12 Jul 2020

Cortana seems to understand and does what I ask her.

I had already tried with a new user, but I tried again. It's not working.

problems with cortana setting reminder-nuova-immagine-bitmap.png

I have tried the step in that article: Cortana Reminders not working in Windows 10 [Fixed]

The point 8 is not correct.?

than I have probed :

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

i got the same error.

point 9 is not clear enough. There is no key and the other keys are many. Should I make a backup?

points 10 and 11 I've done them many times and they never worked, they last a lot so I don't run them again

the tip How to Uninstall Cortana in Windows 10 [TESTED METHOD] I didn't

I have probed the tips in this also How to fix Cortana if it's not working on Windows 10 but not resolved

dalchina · 12 Jul 2020

Point 8 - re-register: compare with
Reinstall and Re-register Apps in Windows 10

But not likely to be relevant given you have done clean installs.

That the same is seen with a new user says it's not account specific- hardly a surprise.

Are you using local or Microsoft accounts? Suggest you might try the latter.

einstein1969 · 12 Jul 2020

I'm about 2017 using the same microsoft account.

It worked until September 2019 then stopped working.

In September I had sent my laptop to the parent company ASUS which updated my BIOS and restored the PC to factory conditions.

After a few weeks I tried cortana and it didn't work anymore.

So I tried to downgrade the BIOS and brought it back to the version I had.

But Cortana wasn't working. So I put the last Bios back.

I did other tests but always with local users. It doesn't work with my microsoft account or local accounts.

I also tried on my nephew's PC with his microsoft account and also on his PC give the same error.
His PC is an HP my an ASUS.

I don't know what to do anymore.

dalchina · 12 Jul 2020

There is one difference at least- you are using Italian. Hopefully everything is consistent with that.

What is the base language of your O/S?

And perhaps the problem is related to your location in some manner. If you wished, you could try using English language packs as an experiment. Beyond that I have no suggestions, sorry.