problems with cortana setting reminder

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  1. Posts : 192
    Window 10 Home 20H2 x64 (build SO 19042.1052)
       #1

    problems with cortana setting reminder


    hello everyone, this is my first question in this forum, I hope to be able to solve my problem. Pretty much since about September 2019 cortana stopped working when I try to set a reminder.

    The error returned sound like " I'm sorry, an error has occurred, try again in a little while".
    EDIT: The error is preceded by: "I'm sorry in this case I can't help you" that flash for a while.

    problems with cortana setting reminder-errore-cortana.png

    It worked until about September 2019 then began to give this error. What did I try to do? Of all, I tried the 1809 1903 and 1909 even with clean reinstallation but it does not work.

    My actual windows version: Window 10 Home 1909 (build SO 18363.900)

    Please help me!

    Einstein1969
    Last edited by einstein1969; 12 Jul 2020 at 09:53. Reason: added information
      My Computer


  2. Posts : 35,524
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #2

    Welcome to tenforums. Thank you for the translation.. the message given in English Windows is, I think
    Cortana says "I'm sorry, something went wrong"

    (That's what yields search results should you want to find more).

    Try:
    Solution to Cortana "i'm sorry, something went wrong"

    (I can set reminders successfully, by the way)
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  3. Posts : 192
    Window 10 Home 20H2 x64 (build SO 19042.1052)
    Thread Starter
       #3

    hello and thank you.

    I tried to follow the instructions, although my case is different.
    The registry setting didn't work, however. keeps giving me the same error.

    I added information on the first page about the error if it can be useful.
    EDIT: The error in english sond like "I'm sorry, something went wrong, try again in a little bit"
    Last edited by einstein1969; 12 Jul 2020 at 11:10. Reason: added information
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  4. Posts : 35,524
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #4

    Are you trying to set reminders by typing, or by speaking?

    Do both fail the same way?

    That you have found this after a clean installation might suggest failing to access the internet, which seems needed when speaking to Cortana. Do you have a firewall or are you using a VPN or anything else that might interfere?

    In what way is your case different to what is described in that article?
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  5. Posts : 192
    Window 10 Home 20H2 x64 (build SO 19042.1052)
    Thread Starter
       #5

    If I create the reminder by typing it is saved and work well

    problems with cortana setting reminder-clipboard.png

    problems with cortana setting reminder-clipboard.png

    problems with cortana setting reminder-clipboard.png

    By speaking fail with the error.

    I Have tested with clean install without any Antivirus. Don't work.

    Now I have Mcafee , but I have disabled firewall for test and don't work.

    The internet work well.

    Cortana work well for other porpouse, it connect to internet well

    problems with cortana setting reminder-clipboard.png

    but for reminder won't work

    EDIT: I don't use VPN
    Last edited by einstein1969; 12 Jul 2020 at 11:54. Reason: added information
      My Computer


  6. Posts : 35,524
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #6

    Does Cortana recognise your speech otherwise?

    Also try creating a new user for test purposes, log in as that user, and then try.

    There are some basic checks related to Cortana reminders here:
    Cortana Reminders not working in Windows 10 [Fixed]
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  7. Posts : 192
    Window 10 Home 20H2 x64 (build SO 19042.1052)
    Thread Starter
       #7

    Cortana seems to understand and does what I ask her.

    I had already tried with a new user, but I tried again. It's not working.

    problems with cortana setting reminder-nuova-immagine-bitmap.png


    I have tried the step in that article: Cortana Reminders not working in Windows 10 [Fixed]

    The point 8 is not correct.?

    problems with cortana setting reminder-clipboard.png

    than I have probed :

    Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    i got the same error.

    point 9 is not clear enough. There is no key and the other keys are many. Should I make a backup?

    problems with cortana setting reminder-clipboard.png

    points 10 and 11 I've done them many times and they never worked, they last a lot so I don't run them again

    the tip How to Uninstall Cortana in Windows 10 [TESTED METHOD] I didn't

    I have probed the tips in this also How to fix Cortana if it's not working on Windows 10 but not resolved


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  8. Posts : 35,524
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #8

    Point 8 - re-register: compare with
    Reinstall and Re-register Apps in Windows 10

    But not likely to be relevant given you have done clean installs.

    That the same is seen with a new user says it's not account specific- hardly a surprise.

    Are you using local or Microsoft accounts? Suggest you might try the latter.
      My Computers


  9. Posts : 192
    Window 10 Home 20H2 x64 (build SO 19042.1052)
    Thread Starter
       #9

    I'm about 2017 using the same microsoft account.

    It worked until September 2019 then stopped working.

    In September I had sent my laptop to the parent company ASUS which updated my BIOS and restored the PC to factory conditions.

    After a few weeks I tried cortana and it didn't work anymore.

    So I tried to downgrade the BIOS and brought it back to the version I had.

    But Cortana wasn't working. So I put the last Bios back.

    I did other tests but always with local users. It doesn't work with my microsoft account or local accounts.

    I also tried on my nephew's PC with his microsoft account and also on his PC give the same error.
    His PC is an HP my an ASUS.

    I don't know what to do anymore.
      My Computer


  10. Posts : 35,524
    Win 10 Pro (21H2) (2nd PC is 21H2)
       #10

    There is one difference at least- you are using Italian. Hopefully everything is consistent with that.

    What is the base language of your O/S?

    And perhaps the problem is related to your location in some manner. If you wished, you could try using English language packs as an experiment. Beyond that I have no suggestions, sorry.
      My Computers


 

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