1. Joined : Mar 2016
    Posts : 1
    Windows 10
       28 May 2016 #1

    Issues Restoring from WindowsImageBackup


    Hello,

    I am trying to restore a WindowsImageBackup file that I had created before sending my laptop in to HP for repairs. I am running Windows 10 and the backup was created using Windows 10 as well on my external Seagate FreeAgent Go hard drive. I have tried restoring from the Backup and Restore screen but it does not find my Restore file. Is there another way I am supposed to do this. Thanks for your help!

    Sean
      My System SpecsSystem Spec


  2. Joined : Oct 2014
    Arnold, MD
    Posts : 17,468
    Triple Boot 10 Pro & 10 Insider Pro & 8.1 Pro
       28 May 2016 #2

    sdmoser said: View Post
    Hello,

    I am trying to restore a WindowsImageBackup file that I had created before sending my laptop in to HP for repairs. I am running Windows 10 and the backup was created using Windows 10 as well on my external Seagate FreeAgent Go hard drive. I have tried restoring from the Backup and Restore screen but it does not find my Restore file. Is there another way I am supposed to do this. Thanks for your help!

    Sean
    Sounds like maybe the "repairs" included a clean install or reset of your Windows 10. Probably, Win 10 doesn't know anything about that backup on your ext drive. Try right clicking the Image itself on the ext drive and see if there is an option to open it with Windows Backup and Restore. If so, go from there. Sorry can't show you any screen shots because I do not use Windows backup and restore, I use Macrium Reflect. But, because it is a VHD ( maybe VHDX) file, it will be associated with the Windows backup and restore.
      My System SpecsSystem Spec


 


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