Remediation Incomplete Message

Remediation Incomplete Message

I had a Trojan threat that indicated a virus was in Temporary files. I ran CCleaner to clear temporary files. I then checked Windows Security and it said my Virus and Threat Protection was ok. See screenshot.

Later, I rechecked Protection History and found the Remediation Incomplete message. See screenshot. I read that sometimes this message can appear after clearing a virus threat.

I ran CCleaner again and also Malwarebytes. I also did a Full scan on Windows Defender. In all scans they did not show I had any virus issues.

So, how should I treat the Remediation Incomplete message?

Thanks,
Jerry

Windows 10

Only thing is try another scanner for peace of mind. There are several security websites that offer one-time free online scans. These can take a while to do a full scan. I used ESET's scanner ( Free Online Virus Removal | ESET ). Another is Free online virus scan | F-Secure Online Scanner | F-Secure .

There are others but some do not remove any threats they find until you pay for the product.

Thanks for the return. This is an update on my issue.

When I ran the FULL scan using Windows Defender, it took 10 hours to finish. I couldn’t believe the time it took. It came up clean.

Next, I contacted Dell Premium Support and one of their tests was to download an App to check for Trojans. The App indicated none of my files had been affected.

Next, I talked to Microsoft. They pointed out to me the threat listing I was referring to under Protection History was listed as a past incident that had been corrected. I assumed it was corrected by me running CCleaner and deleting Temp. files, since Temp files were listed as where the virus was located.

And, of course this was confirmed with the screen shot under Virus and Threat Protection now showing “No Action Needed.” And, they said that Threat listing would disappear in 90 days, however, I think it could be sooner.

So, at this point, I feel my PC is okay.

Jerry