Laptop freezes every 5 seconds for 1 second

Hello @Stev0,

Stev0 said:

Thanks, I meant how to upload the wpr file.

Is it not in C:\WPR Files\COMPUTER_NAME_ . . . ?

I hope this helps.

Stev0 said:

thanks, i meant how to upload the wpr file :)

Compress the ETL file, then shared through WeTransfer or any other file sharing platform.

Stev0 said:

ok here: WeTransfer

thanks

Was there some freezes where you recorded this trace?

First before going further in the trace analysis, start updating the following:

• The Bios (May 2019)
• The Synaptics driver (August 2017)

Your AMD Radeon graphic card is pretty recent (Nov 2020), but check in the HP website if there is a newr version.

Stev0 said:

i updated bios to latest,the synaptic drver is newer than the one available at the hp website

I suggest you update the Synaptics driver by using the DriverEasy tool, which will upload the best compatible driver for your hardware and install it.

You need first to create a restore point before updating any driver, to be able to roll back in case of any problem.